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Sr. Staff Professional Services Engineer - Mexico - Remote

Customer Success, Technical Support & Professional Services Mexico City, Mexico Mexico

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Description

At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure. Gigamon has served more than 4,000 customers worldwide, including over 80 percent of Fortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations.
 
This role focuses on post-sales deployment and optimization of Gigamon’s network visibility solutions, ensuring positive business outcomes for customers. The Professional Services Engineer will join a collaborative, innovative team with a strong emphasis on customer satisfaction, system optimization, and quality delivery. This is an individual contributor role that works closely with cross-functional teams, system architects, and end-user technical teams. The environment values technical expertise, problem-solving, and security-driven thinking. 
 
What You’ll Do:
  • Lead solution design, deployment, and optimization efforts for Gigamon’s network visibility and security products.
  • Identify deployment alternatives and propose optimized solutions for customers across various industries, including mobile networks, service providers, and enterprises.
  • Ensure technical compliance with security standards and policies (e.g., ISO 27001, CIS, NIST), and work with system architects to meet security requirements.
  • Collaborate with technical teams to guide security policy implementation and compliance.
  • Automate and streamline post-sales processes to enhance customer experience and accelerate time to value.
  • Conduct testing, documentation, and pilot deliveries to ensure high-quality deployment results.
 
What You’ve Done:
  • Bachelor’s or Master’s degree in Computer Science, a related field, or equivalent practical experience.
  • Over 10 years of hands-on experience in designing and deploying network management tools and applications in large-scale networking and/or virtualized networking, applied to mobile networks, service providers, enterprise, or government cases.
  • Strong working knowledge of network and element management, as well as security, in mobile networks, service providers, enterprise, or government scenarios.
  • Deep understanding of security principles—confidentiality, integrity, and availability—and their application across various technologies.
  • Robust technical expertise in network protocols—TCP/IP, L2/L3, IPv4, IPv6, QoS/CoS, SDN, NFV, SNMP, NetFlow, etc.
  • CCNP in R&S, along with Security certification, is preferred; any Cloud Services Provider Certifications are a plus.
  • Proven ability to lead technical initiatives and to collaborate effectively with virtual teams across different locations.
  • Demonstrated success in managing technical initiatives independently of formal authority.
  • Capability to handle high-pressure situations involving key stakeholders and executives.
  • Understanding of risks and related methods to recommend, implement, and apply suitable security controls.
  • Practical knowledge of cybersecurity/information security standards and policies such as ISO 27001/27002, CIS, NIST, among others.
  • Excellent communication skills in English, both written and spoken.
  • Portuguese language skills are a plus.

 

 
Who You Are:
  • A proactive problem-solver who thrives under pressure and can effectively communicate complex technical concepts.
  • A team player with excellent interpersonal skills who can work cross-functionally and lead without formal authority.
  • Highly analytical with a deep understanding of network security principles and compliance standards.
  • Detail-oriented, with a passion for continuous learning and staying updated on emerging technologies.
 
We are committed to a diverse, equitable, and inclusive Gigamon. As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable federal, state, and/or local law.
Gigamon fosters a business culture dedicated to equitable hiring. If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.

As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, and/or local law. For more information, please refer to Know Your Rights: Workplace Discrimination is Illegal.

We are committed to providing reasonable accommodation for all qualified individuals with disabilities. If you require a reasonable accommodation, please contact us at (669) 240-2248.

If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.

The privacy rights of all individuals including job applicants and candidates are very important to us. Our Gigamon Applicant Privacy Policy, will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our careers website and third-party job websites (e.g. LinkedIn, Indeed, Glassdoor, Naukri, etc.).

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