Quality Program Manager

Engineering Santa Clara, California


Description

Gigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their hybrid cloud network, organizations can improve customer experience, eliminate security blind spots, and reduce cost and complexity. Gigamon has been awarded over 90 technology patents and enjoys world-class customer satisfaction with over 4,000 organizations, including over 80 percent of the Fortune 100 and hundreds of governments and educational organizations worldwide.  
Gigamon is searching for an innovative and solutions-oriented Quality Program Manager to work closely with key stakeholders to lead quality improvement initiatives within our R&D organization. The ideal candidate will have experience setting up systems, scripts, or tools to acquire, analyze and automate key data metrics to measure and report progress towards quality goals. Working as part of a growing, dynamic team, the candidate will thrive in a cross-functional team environment to help measure the success and impact of our improvements impacting our customers. The successful candidate must be comfortable working in a highly collaborative and fast-paced environment. 
This role requires the candidate to be based in our headquarters in Santa Clara, CA 
 
What you’ll do: 
  • Drive engineering quality programs across the organization. 
  • Define data quality metrics and KPIs to measure and monitor the effectiveness of data quality initiatives. 
  • Track and organize our customer reported defects to lead investments in further improvements. 
  • Build tools and systems to consume metrics to provide clarity and observability to quality trends.  
  • Communicate project status, risks and issues towards quality goals and field issues to leadership. 
What you’ve done: 
  • Bachelor's degree in a relevant field (No prior experience required). 
  • Skilled with scripting languages like python, web services and APIs to access, analyze and visualized data. 
  • Building dashboards, utilizing APIs or data analytics tools is a plus.  
Who you are: 
  • A meticulously organized individual with a keen eye for detail. 
  • Strong analytical background and excellent problem-solving abilities. 
  • Able to swiftly adapt to changing situations while maintaining a high level of responsiveness. 
  • Excellent communication and interpersonal skills. 
  • Ability to work effectively in a fast-paced, collaborative environment.
    The base salary compensation range targeted for this role based out of Gigamon’s Santa Clara, CA, Headquarters office is ($76,000 - $95,000). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.
             
    Employees in this position are eligible to participate in the Company’s standard employee benefit programs, which may include health and other insurances such as life and disability, and savings accounts such as a retirement plan with company matching contributions or similar, paid time off (holidays, vacation, and sick), tuition reimbursement, employee assistance program (EAP), business travel accident insurance, employee discounts, and employee referral program. Additionally, employees may be eligible to participate in the Profit Interest Units plan.    

 

We are committed to a diverse, equitable, and inclusive Gigamon. As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable federal, state, and/or local law.

Gigamon fosters a business culture dedicated to equitable hiring. If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.

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