Sr. Staff IT Systems Engineer - Santa Clara, CA - Hybrid
Description
At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure. Gigamon has served more than 4,000 customers worldwide, including over 80 percent of Fortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations.
As a Senior Staff IT Systems Engineer, you will lead complex, cross-functional initiatives that shape Gigamon’s enterprise IT capabilities and standards. You’ll determine methods and procedures for new work, direct the application of existing principles, and help develop new policies that raise the bar for reliability, security, and employee experience. You will partner broadly across IT, Security, and Engineering, advise teams on challenging technical matters, and drive automation and service improvements at scale. You will model a customer-oriented mindset, owning proactive communications, clear expectations, and measurable satisfaction outcomes. Your impact will be measured by resilient services, clear SLAs, and sustained improvements in efficiency and stakeholder outcomes.
What you’ll do:
- Design, develop, enhance, and document core IT systems and services across our hybrid environment; set standards and methods for new solutions and guide adoption across teams.
- Administer and improve the enterprise stack including Cloud infrastructure (Azure, GCP, AWS, OCI); identity and device management (Okta, Azure AD, Jamf, Intune); collaboration and productivity platforms (Slack, Zoom, Microsoft 365/Exchange Online); and ITSM (Jira Service Management).
- Build and maintain automation workflows to eliminate toil, generate actionable reporting, and enforce controls; ensure all work is fully documented and adheres to rigorous change management.
- Translate stakeholder requirements into scalable, secure solutions; create clear implementation plans, determine methods and procedures, and deliver on agreed timelines.
- Define and maintain clear intake, prioritization, and service catalog entries; keep high‑quality knowledge base and self‑service content current and discoverable.
- Deliver timely, audience‑appropriate communications for incidents, maintenance, and changes; coordinate executive and stakeholder readouts and post‑incident updates.
- Instrument user experience and satisfaction (e.g., CSAT/CES, adoption) and drive backlog/priorities based on insights; partner with fellow IT Ops team members to reduce repetitive requests and increase self‑service.
- Lead complex troubleshooting and root‑cause analysis; drive post‑incident corrective actions and systemic improvements with measurable outcomes.
- Establish and report operational KPIs and SLAs; use data to continuously improve reliability, performance, security, and cost.
- Mentor and upskill teammates; provide subject‑matter guidance across adjacent domains; champion IT service delivery best practices and contribute to policy and standard development.
- Lead or contribute to multiple concurrent projects; partner with cross‑functional departments to support tooling, integrations, and collaboration needs.
What you’ve done:
- Bachelor’s degree in Computer Science, Computer Engineering, or related field; typically 8+ years of related experience with a Bachelor’s, or 6+ with a Master’s, or equivalent.
- Significant enterprise ownership as an IT Systems Administrator/Engineer, with deep experience in Azure infrastructure and Microsoft Windows Server.
- Proven scripting and automation expertise to drive operational efficiency and governance.
- Strong working knowledge of Jamf and Intune for device management; Okta and Azure AD for identity and access management.
- Hands-on administration of Slack, Zoom, Microsoft 365/Exchange Online, and Jira Service Management.
- Solid understanding of ITSM; practiced in project planning, change management processes and documentation.
- Demonstrated success leading complex, cross-functional initiatives and advising others on challenging technical matters.
- Demonstrated customer-service excellence through established or improved SLAs, improved CSAT/CES, and increased self-service.
- Experience creating high-quality user-facing documentation and training that improved adoption and reduced support demand.
- Track record of simultaneously managing multiple projects and delivering measurable improvements (e.g., availability, performance, security posture).
Who you are:
- Customer-centric and empathetic: you anticipate needs, set clear expectations, and communicate proactively in language appropriate to the audience, including concise executive summaries and broad announcements.
- Senior technical leader who sets methods and procedures, builds consensus across teams, and influences adoption through clear guidance and sound judgment.
- Mentor and collaborator who elevates team capability, communicates effectively and proactively with varied audiences, and advises others on complex matters.
- Systematic and data-driven, comfortable using metrics to prioritize and improve services.
- Calm, resourceful, and decisive in a fast-paced environment; meticulous about documentation and disciplined in change control.
- Accountable to outcomes and follow-through; you close the loop with stakeholders and measure satisfaction.
The base salary compensation range targeted for this role is expected to be between $140,000 - $175,000 (subject to terms and conditions of the plan). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.
Employees in this position are eligible to participate in the Company’s standard employee benefit programs, which may include health and other insurances such as life and disability, and savings accounts such as a retirement plan with company matching contributions or similar, paid time off (holidays, vacation, and sick), tuition reimbursement, employee assistance program (EAP), business travel accident insurance, employee discounts, and employee referral program. Additionally, employees may be eligible to participate in the Profit Interest Units plan.
As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, and/or local law. For more information, please refer to Know Your Rights: Workplace Discrimination is Illegal.
We are committed to providing reasonable accommodation for all qualified individuals with disabilities. If you require a reasonable accommodation, please contact us at (669) 240-2248.
If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.
The privacy rights of all individuals including job applicants and candidates are very important to us. Our Gigamon Applicant Privacy Policy, will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our careers website and third-party job websites (e.g. LinkedIn, Indeed, Glassdoor, Naukri, etc.).
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