Director, Operational Marketing

Marketing Boston, Massachusetts Remote, United States Dallas, Texas Atlanta, Georgia


Description

Director, Operational Marketing | Boston / Atlanta / Dallas - Hybrid/Remote Schedule
 
Windsor Communities is a dynamic and innovative multifamily real estate company committed to creating exceptional living experiences across our portfolio of properties. We are seeking a highly skilled and experienced Director of Operational Marketing to join our dynamic marketing team. As the Director of Operational Marketing, you will be responsible for overseeing the planning, development, and execution of our marketing strategies and campaigns. You will play a critical role in driving business growth, optimizing operational efficiency, and ensuring the successful implementation of marketing initiatives across various channels. The ideal candidate will have a strong background in marketing, excellent leadership skills, and a strategic mindset.
 
SUMMARY 
 
We are seeking a highly skilled and experienced Director of Operational Marketing to join our dynamic marketing team. As the Director of Operational Marketing, you will be responsible for overseeing the planning, development, and execution of our marketing strategies and campaigns. You will play a critical role in driving business growth, optimizing operational efficiency, and ensuring the successful implementation of marketing initiatives across various channels. The ideal candidate will have a strong background in marketing, excellent leadership skills, and a strategic mindset.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
 
Responsibilities:
  •  Lead the operational marketing team, provides guidance, mentoring, and support to ensure the achievement of marketing goals and objectives.
  • Manage, monitor, and support the ongoing optimization of key marketing initiatives including PropTech systems, AI, self-guided tours, social media, video communications platform, Bilt Rewards, resident referral online tool, local listings, etc. 
  • Implement strategy for online reputation, review management, and customer surveys including identifying goals, underperformance and implementing action plan to meet those goals.
  •  Analyze survey data to identify customer needs, market trends, and competitive insights, translating findings into actionable marketing plans.
  • Collaborate with Windsor’s brand agencies to manage Windsor Marketplace (brand store), signage needs, and new creative requests. 
  • Understand Windsor’s crisis communication workflow and be able to coordinate efforts between Operations and Windsor’s PR agency when necessary. 
  • Collaborate with Windsor’s PR agency and Performance Marketing to implement and manage the company’s corporate social media strategy.
  • Understand integration workflows and how marketing technology works within the larger tech and operational ecosystem. 
  • Collaborate with Learning & Development to develop a comprehensive training program for marketing programs ensuring adoption and ongoing optimization.
  • Act as liaison between Marketing and Operations to create tools, adjust strategy and support as needed. 
  • Collaborate with cross-functional teams, including Operations, Revenue Management, and Learning & Development to align marketing initiatives with overall business strategies, resolve challenges, present possible solutions and ensure teams perform above standards.
  • Understand key performance indicators and is adept at reviewing Power BI dashboards, analyzing metrics and reporting to create analysis and action based on the data.
  •  Participate in weekly operations meetings reporting on key initiatives, property performance, and identify areas of opportunity.
  • Analyze property conversion applying knowledge of PropTech suite that may impact numbers along the funnel and offer prescriptive actions for improved performance.
  • Oversee the planning and execution of marketing campaigns across multiple channels, including digital, print, social media, events, and public relations.
  • Develop and maintain strong relationships with external partners, vendors, and agencies to ensure the successful execution of marketing programs.
  • Stay updated on industry trends and best practices, bringing innovative ideas and strategies to enhance the company's marketing efforts.
  • Build, manage, coach high-performing, results-oriented team.
  • Additional duties as assigned.

 
QUALIFICATIONS, SKILLS AND EXPERIENCE  

  • Bachelor’s degree; and five to eight years’ experience in marketing or related experience in or outside industry; or equivalent combination of education and experience.
  • Strong leadership skills with the ability to inspire and motivate cross-functional teams.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.
  • Exceptional communication and presentation skills, with the ability to convey complex ideas and strategies effectively.
  • Excellent understanding of marketing principles, techniques, and best practices across various channels.
  • Excellent project management skills.
  • Excellent organizational and time management skills.
  • Excellent grammatical skills.
  • Proficiency in marketing software and tools, including CRM systems, marketing automation platforms, and analytics tools.
  • Working knowledge of Adobe Creative Suite, Canva, and other creative and design programs.
  • Strong knowledge and experience with social media including Facebook, Instagram and Meta Business Suite.
  • Working knowledge of Excel.
  • Working knowledge of SmartSheets a plus.
  • Working knowledge of Microsoft Teams and SharePoint platforms a plus.
  • Working knowledge of project management software such as Monday.com, Basecamp, Smartsheets, Asana, Quip or Microsoft Planner a plus.
  • Working knowledge of Google platform including Google Analytics, AdWords, My Business, Google Drive, Docs, Sheets & Slides a plus.
  • Experience with web dev platforms such as WordPress and/or HTML a plus. 

Drug testing and background checks are an employment requirement. These are required steps in the hiring process.     
     
Our company considers a range of factors including education and experience when determining base compensation. Compensation Range: $125,000 - $145,000 / annually plus a 20% bonus potential. 
     
This position is also eligible for benefits. For more information, visit: Benefits!
 
GID is an Equal Opportunity Employer