Contributor Relations Representative

Creative Content   |   Calgary

Who You Are

As a Contributor Relations Representative for Getty Images, you will be responsible for answering questions, assisting Contributors with their contracts, and portfolios, building and maintaining relationships along with numerous other responsibilities. Your overall goal will be to deliver high quality, consistent, coordinated, accurate and timely service and communication to our Contributors.

Your Next Challenge

  • Provide support to contributors in a timely manner
  • Communicate concerns and issues as they arise and provide creative solutions to problems
  • Help streamline processes and increase efficiency
  • Collaborate with other departments and team members as required
  • Investigate contributor misconduct
  • Process applications for exclusivity and account closures
  • Stay informed about products and processes
  • Other duties as they arise

What You’ll Need

  • Customer Service experience
  • Strong oral and written communication skills
  • Demonstrated social and emotional intelligence
  • Solutions/results oriented
  • Strong computer literacy (Word, Excel, Outlook)
  • Knowledge of Photoshop preferred
  • Ability to work independently with a minimum of supervision
  • Ability to manage multiple tasks with frequent interruptions
  • Ability to manage time appropriately and set priorities
  • Ability to work well under pressure and with shifting priorities
  • High level of integrity and trustworthiness
  • Must be proactive with an interest in learning new things
  • A positive attitude in challenging situations
  • Industry related experience preferred