IT Specialist Help Desk

Information Technology Miamisburg, Ohio Leominster, Massachusetts


Are you an IT professional with strong help desk experience?  Join a company that is growing! We are looking for an IT Specialist Help DeskLeominster, MA and Miamisburg, OH locations.

Genuine Cable Group (GCG) is a leading North American distributor of wire, cable and connectivity solutions. GCG has ten premier brands; SeacoastCobra Wire & CableElectro WireConnect-AirCPS BroadbandEmpire, Fourstar, C&E Advanced Technologies, Advanced Controls & Distribution, and most recently Allied Wire & Cable.  At GCG We Make Connections Possible!

The IT Specialist provides remote and local user support using ticketing system environment with 2500+ endpoints.

Responsibilities include:

  • Working with a virtualized (VMWare) windows server/client system.
  • Active Directory: creating, editing, troubleshooting GPO, creating simple scripts.
  • Working with and troubleshooting Office 365, azure applications, specifically SharePoint and exchange.
  • Ability to troubleshoot networked and WIFI devices such as but not limited to barcode scan guns, thermal/laser printers, android, ios, windows tablets, Mobile Phones, Workstations.
  • Creating and updating documentation as needed.

Job Qualifications:

  • Degree in IT and certifications a plus.
  • 2+ years of Help desk experience; manufacturing or distribution environment a plus.
  • Strong in Windows 7 & 10, MS Office Products, o365, TCP/IP, DNS, DHCP, GPO, ability to troubleshoot via CLI and Powershell.
  • Basic knowledge of Vmware 5.x+, Windows Server 2008+, Exchange 2012+ (Hybrid on-prem/o365), AD, IIS, PDQ Deploy, intune, Solarwinds, Azure MFA, VPN, Bomgar, network devices such as switches, routers, AP’s, servers, phones, etc.
  • Must possess the ability to work on a team to architect, design, implement new technologies or operation improvements vs. maintaining the status quo.
  • Establishes good rapport with the user base and can deliver effective remote support.
  • Job will require supporting a warehouse environment.
  • 5-10% travel.

Genuine Cable Group is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees