IT Specialist Help Desk
Description
Are you an IT professional with strong help desk experience? Join a company that is growing! We are looking for an IT Specialist Help Desk. Leominster, MA and Miamisburg, OH locations.
Genuine Cable Group (GCG) is a leading North American distributor of wire, cable and connectivity solutions. GCG has ten premier brands; Seacoast, Cobra Wire & Cable, Electro Wire, Connect-Air, CPS Broadband, Empire, Fourstar, C&E Advanced Technologies, Advanced Controls & Distribution, and most recently Allied Wire & Cable. At GCG We Make Connections Possible!
The IT Specialist provides remote and local user support using ticketing system environment with 2500+ endpoints.
Responsibilities include:
- Working with a virtualized (VMWare) windows server/client system.
- Active Directory: creating, editing, troubleshooting GPO, creating simple scripts.
- Working with and troubleshooting Office 365, azure applications, specifically SharePoint and exchange.
- Ability to troubleshoot networked and WIFI devices such as but not limited to barcode scan guns, thermal/laser printers, android, ios, windows tablets, Mobile Phones, Workstations.
- Creating and updating documentation as needed.
Job Qualifications:
- Degree in IT and certifications a plus.
- 2+ years of Help desk experience; manufacturing or distribution environment a plus.
- Strong in Windows 7 & 10, MS Office Products, o365, TCP/IP, DNS, DHCP, GPO, ability to troubleshoot via CLI and Powershell.
- Basic knowledge of Vmware 5.x+, Windows Server 2008+, Exchange 2012+ (Hybrid on-prem/o365), AD, IIS, PDQ Deploy, intune, Solarwinds, Azure MFA, VPN, Bomgar, network devices such as switches, routers, AP’s, servers, phones, etc.
- Must possess the ability to work on a team to architect, design, implement new technologies or operation improvements vs. maintaining the status quo.
- Establishes good rapport with the user base and can deliver effective remote support.
- Job will require supporting a warehouse environment.
- 5-10% travel.
Genuine Cable Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees