Customer Service Manager

Sales Leominster, Massachusetts


About Us

Genuine Cable Group (GCG) is a leading North American distributor of wire, cable and connectivity solutions. GCG is consisted of GCG is consisted of six premier brands; SeacoastCobra Wire & CableElectro WireConnect-AirCPS Broadband, and most recently, Empire.

At GCG We Make Connections Possible through a nationwide network of facilities providing the wire, cable and associated products and services that ensure connections, among families and friends, co-workers and customers, and the industrial equipment used across the country. Serving a wide variety of industries our experienced teams are Service-Oriented, Responsive and Values-Focused.

Job Description

The Customer Service Manager oversee all aspects of the CSR team and develops strong relationships with existing customers, develops product pricing for existing and new product, purchases plant material and supplies for the facility.


  • Manages and leads the Customer Service reps
  • Serve as lead point for all customer matters
  • Build and maintain strong, long-lasting client relationships for company to foster
  • Ensure timely and successful delivery of solutions according to customer objectives
  • Responsible to cost product, create bill of materials, assist in R&D for customers product & costing
  • Purchase all raw material, MRO functions as directed.
  • Manages the submission of purchase orders.
  • Manages the suppliers and CSR interaction to ensure compliant
  • Maintain accurate & complete records/registers related to purchasing activities
  • Works with accounting, purchasing and production for fulfillment of quotes


  • Bachelor’s Degree or equivalent work experience
  • Requires a minimum of 6 years customer service experience
  • Requires knowledge of estimating principles, manufacturing, blue print reading, mechanical aptitude, and abstract reading is preferred
  • Strong mathematical skills
  • Strong verbal and written skills
  • Excellent analytical and mechanical skills
  • Detail oriented and ability to multi-task
  • Innovative, proactive, and self-directed
  • Able to work in a team environment and fulfilling objectives with minimum direct supervision
  • Proficient in Microsoft Office
  • Oracle business software experience is a plus

Core Competencies
  • Builds strong partnerships with Customers and Suppliers
  • Collaborates effectively across departments
  • Demonstrates agility and commitment when responding to customer needs
  • Focuses on continuous improvement
  • Acts with integrity in all areas of our work
  • Values people equally