IT Technician

Information Technology Collegeville, Pennsylvania


Description

About Our Opportunity

Allied Wire & Cable is a leading North American distributor of wire, cable and connectivity solutions, and is now a part of Genuine Cable Group family of companies as part of their industrial division! On top of that, AWC has continued to flourish even during the pandemic, and with business at an all-time high we now have a fantastic opportunity to get plugged in as an integral part of our IT team!

As our IT Technician, you will provide technical support to our user base for data, voice, audio/video, hardware, and software, and responds to calls for break/fix, moving/relocating, new setup of equipment, and more! This role requires knowledge and skills to fix issues and/or escalate them to the appropriate subject matter expert, as well as the ability to accurately field all types of direct service questions in a personable manner.

What’s in it for You?

  • 19 PTO days
  • 7-paid holidays
  • Medical, Dental, and Vision
  • Short & Long term Disability
  • Life insurance for all employees, plus the chance to sign up for additional voluntary life insurance
  • 401K match plan
  • Company events, including barbeques, employee activities & engagements, and an entire month dedicated to employee appreciation! (just to name a few)

What You’ll Do

  • Serve as a frontline contact for end-users to troubleshoot/resolve technical incidents and handle service requests
  • Resolve end-user inquiries through effective communication and anticipate potential future inquiries
  • Provide world class customer service through first-call resolution
  • Document every correspondence with end-users clearly and concisely
  • Collaborate and communicate with other internal support teams and escalate issues to appropriate individual(s) as needed
  • Log issues, report them to the IT Manager, and assist in creating solutions to said issues
  • Deliver timely, accurate and actionable information to support teams as appropriate
  • Respond and react to assigned helpdesk tickets in Ticketing System in a timely manner
  • Address Allied employees' inbound inquiries via phone, secure chat, walk up, and email regarding support requests and incidents
  • Request and secure required documentation according to company procedures
  • Improve upon/refine customer service knowledge and techniques through ongoing training
  • Master various systems for issue tracking, end user account management, inventory, and procurement
  • Complete tasks and projects as assigned, and be willing take on more responsibilities

What You Need to Bring

  • Experience in analysis and problem-solving, and the ability to
    recognize patterns and extrapolate information
  • Ability to follow standard procedures routinely to guarantee accuracy of work
  • Ability to build positive working relationships with end users and your team
  • Ability to meet critical deadlines in dynamic, rapidly changing environment, and move between projects/duties quickly and efficiently
  • Able to focus in an open environment and be productive both individually and on a team
  • Experience in handling high volume transactions
  • Ability to conduct research into desktop issues, standards, and products as required

Ideal Systems Knowledge

  • Network Administration
  • Active directory
  • Terminal services
  • Brake Fix
  • Fortanet Switches, firewalls, routers, and access points
  • Windows Server 2016
  • GCP
  • Azure
  • RingCentral
  • Google Workspace
  • SQL
  • HTML
  • Microsoft SQL Query Analyzer
  • Python
  • Cyber security

Why Work at Allied?

Founded in 1987, Allied has grown to become a leading service-oriented, specialty distributor of wire and cable, tubing, connectors & termination products as well as cable assemblies serving numerous end markets including aerospace & defense, lighting, manufacturing, data centers, telecommunications and general industrial. Based in Collegeville, Pennsylvania Allied has additional locations in Wisconsin, Texas, Arizona, Florida and New Hampshire. While the AWC family has expanded greatly because of the industry knowledge of its employees, the company continues to flourish thanks to its dedication to upholding the family values it was established with as well as employee appreciation.


Allied Wire & Cable provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or any other characteristic protected by federal, state or local laws. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.