Customer Operations Manager

Operations Schaumburg, Illinois


Benefits for full time employees include medical, dental, vision, disability, and life insurance for all full time employees after 30 days. 401k with company match after 60 days. Our pre-employment background check and drug screen does not include cannabis.

Referral Bonus! Know anyone else? Employees can earn an extra $500 if a referral is hired.

About Us

Genuine Cable Group (GCG) is a leading North American distributor of wire, cable and connectivity solutions. GCG consists of six premier brands; SeacoastCobra Wire & CableElectro WireConnect-AirCPS Broadband, and most recently, Empire. At GCG We Make Connections Possible!


The Customer Operations Manager (COM) plays a vital role within Genuine Cable Group. The COM acts as a conduit between our sales team and warehouse staff, acting as a key cog that helps Operations maintain efficiency. Clear and concise communication is the most important skillset of a successful COM as this role interacts with both internal and external customers. The Customer Operations Manager is a proven problem-solver with excellent attention to detail and an ability to multitask as needed. The COM role is typically responsible for several warehouses and works closely with our sales staff and warehouse managers while reporting up to the Director of Operations.


  • Primary internal contact for warehouse-related issues serving as liaison between sales representatives (both inside and outside) and warehouse personnel
  • Maintain and improve efficiencies of procedures and business processes
  • Lead for shipment issues for assigned location(s), including working with shipping partners on freight claims
  • Expedite and prioritize customer orders (internally) as needed and maintain system integrity with updates
  • Work with Quality/ISO to maintain logs, procedures, assistance with audits
  • Manage Inventory Control for shipping locations
    • Inventory Transaction including Stock Transfers and Tracing Transactions
    • Cycle count management – removal of scrap lengths
    • Work with Procurement for to improve/maintain appropriate inventory levels
  • RMA approval/receipt (with management approval as needed based on dollar amount)
    • Maintain an updated Sharepoint log of RMA’s for respective warehouses
  • Coordinate with Sales Team to prioritize open orders and convey prioritized orders to the warehouse
  • Monitor/manage open order report and maintain accuracy for shipment dates
  • Create new part numbers as needed by sales team
  • Close out Drop-Shipment orders


  • Strong mathematical skills
  • Strong verbal and written skills
  • Excellent analytical and mechanical skills
  • Detail oriented and ability to multi-task
  • Innovative, proactive, and self-directed
  • Able to work in a team environment and fulfilling objectives with minimum direct supervision
  • Proficient in Microsoft Office
  • Oracle business software experience is a plus


  • Bachelor’s or Associate’s Degree Preferred
  • 5-10 years of Inside Sales or Operations Experience
  • Builds strong partnerships with Customers and Suppliers
  • Collaborates effectively across departments
  • Demonstrates agility and commitment when responding to customer needs
  • Focuses on continuous improvement
  • Acts with integrity in all areas of our work
  • Values people equally