Account Manager

Sales Leominster, Massachusetts


Description

About Us

Genuine Cable Group (GCG) is a leading North American distributor of wire, cable and connectivity solutions. GCG is consisted of GCG is consisted of six premier brands; SeacoastCobra Wire & CableElectro WireConnect-AirCPS Broadband, and most recently, Empire.

At GCG We Make Connections Possible through a nationwide network of facilities providing the wire, cable and associated products and services that ensure connections, among families and friends, co-workers and customers, and the industrial equipment used across the country. Serving a wide variety of industries our experienced teams are Service-Oriented, Responsive and Values-Focused.


Job Description

Responsible to act as liaison between the customer and the company to address needs, inquiries and issues. This includes but is not limited to sales order processing and maintenance, responding to requests for quotes, new product coordination, measuring the division’s delivery performance and maintaining ISO9001 documents for the Customer Service function.

Responsibilities

  • Primary contact for all customer communications
  • Process RFQ’s, follow to completion
  • New product launch, coordination and management
  • Sales order administration
  • Maintain open and closed order files
  • Process contract amendments

Qualifications

  • AS degree or 3-5 years experience in customer service/account management related function
  • Experience in an electronics-manufacturing environment preferred
  • Strong attention to detail
  • Strong mathematical skills
  • Strong verbal and written skills
  • Detail oriented and ability to multi-task
  • Innovative, proactive, and self-directed
  • Able to work in a team environment and fulfilling objectives with minimum direct supervision
  • Proficient in Microsoft Office
  • Oracle business software experience is a plus

Core Competencies
  • Builds strong partnerships with Customers and Suppliers
  • Collaborates effectively across departments
  • Demonstrates agility and commitment when responding to customer needs
  • Focuses on continuous improvement
  • Acts with integrity in all areas of our work
  • Values people equally