JOB DESCRIPTION

JOB SUMMARY

The Customer Service Representative is responsible for learning all aspects of the sales and Customer Service process so as to provide support and assistance to the Inside Sales Representatives. 

ESSENTIAL RESPONSIBLITIES

• Responding to and managing customer related issues including order entry, processing incoming electronic orders, expediting, maintaining customer accounts, source products and pricing, maintaining customer scheduled orders.
• Provide feedback to management and production regarding customer needs and concerns.
• Provide support to office personnel.
• General Office duties.

MINIMUM QUALIFICATIONS

• Proficient in MS Office
• Excellent communication and relationship building skills
• Internet savvy
• Excellent analytical skills
• Strong verbal and written skills
• Able to work in a team environment and fulfilling objectives with minimum direct supervision
• Innovative, proactive, and self-directed
• Able to focus on goals and develop a work plan that produces desired results

CORE COMPETENCIES

• Builds strong partnerships with Customers and Suppliers
• Collaborates effectively across departments
• Demonstrates agility and commitment when responding to customer needs
• Focuses on continuous improvement
• Acts with integrity in all areas of our work
• Values people equally

WORK ENVIRONMENT

• Office environment. No adverse environmental conditions expected.

PHYSICAL DEMANDS

• Sedentary work that primarily involves sitting and/or standing for prolonged periods.
• Moving around to accomplish tasks or moving from one worksite to another.
• Repetitive motions that may include the wrists, hands, and/or fingers.

This job description is not intended to be an exhaustive list of all requirements and responsibilities and as such, is subject to change without notice based on the needs of the business and/or department.