Manager, Customer Accounts

Customer Service Leominster, Massachusetts


Description

We are looking for a Customer Accounts Manager to join our team at Genuine Cable Group (GCG). In this role you will be responsible for acting as liaison between the customer and the company to address needs, inquiries and issues. This includes but is not limited to sales order processing and maintenance, responding to requests for quotes, new product coordination, measuring the division’s delivery performance and maintaining ISO 9001 documents for the Customer Service function.

About Genuine Cable Group (GCG):
At Genuine Cable Group, We Make Connections Possible!  We are a leading distributor of wire, cable, industrial automation, and connectivity solutions serving a wide variety of industries through a Service-oriented, Responsive, and Values-Focused approach that consistently exceeds customer expectations. 

What You’ll Do:

  • Primary contact for all customer communications
  • Process RFQ’s, follow to completion
  • New product launch, coordination and management
  • Sales order administration
  • Communicate order status in a timely manner
  • RMA process
  • Reporting: Update customer communication log as needed, Delivery Performance, EW open order reports, customer open order reports as required
  • Maintain open and closed order files
  • Process contract amendments
  • Assist other departments as needed
  • Complete all corporate training requirements
  • Comply with ISO-9001 quality standard
  • Set and track personal & business goals

What You’ll Bring:

  • Customer Service/ Account Management experience in the production industry 
  • AS degree or 3-5 years experience in customer service/account management related function preferred
  • Strong written and verbal communications
  • Experience in an electronics-manufacturing environment preferred 
  • Demonstrated experience with Windows and MS-Office (MS-EXCEL, MS –Word)
  • Ability to manage multiple tasks effectively
  • Strong attention to detail

Provided ISO 9001 Training:

  • EWP-2003 – Customer Service
  • EWP-2011 – Handling Discrepant Material (Section applicable to CS)
  • EWP-2023 – Contract Review
  • EWP-2026 - C.A.R. / P.A.R. Process
  • EW Quality Policy

Genuine Cable Company is an Equal Opportunity Employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.

These duties and responsibilities are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.