Customer Service Coordinator

Sales Leominster, Massachusetts


Description

Customer Service Coordinator

Leominster, MA (onsite)

 

About Us
Genuine Cable Group (GCG) is a leading North American distributor of wire, cable and connectivity solutions. GCG consists of six premier brands; SeacoastCobra Wire & CableElectro WireConnect-AirCPS Broadband, and Empire. At GCG We Make Connections Possible!

 

Summary

Perform clerical duties for the Customer Service department in support of the manufacturing operation

 

What You’ll Do

  • Enter customer sales orders
  • Expedite customer sales orders with Production Control
  • Acknowledgment dates to be changed in Oracle Order Management (daily)
  • Compare Sales Order-Open Order Report with Production Schedule (3 weeks out).
  • Mark up report and submit to CS reps for review (monthly).
  • File and organize customer sales orders (daily)
  • Provide telephone back-up for Customer Service Representatives
  • Provide assistance for special projects as required    
  • Complete all corporate training requirements
  • Comply with ISO-9001 quality standard
  • Set and track personal & business goals

 

What You’ll Bring

  • High school diploma
  • Demonstrated experience with MS-Office (MS-EXCEL, MS –Word) and Windows-95
  • Computer literacy
  • Ability to manage multiple tasks effectively
  • Strong attention to detail
  • Strong written and verbal communications
  • Experience in a manufacturing customer service environment a PLUS

 

Genuine Cable Group is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.