Customer Service Representative

Customer Service Schaumburg, Illinois


About Us

Genuine Cable Group (GCG) is a leading North American distributor of wire, cable and connectivity solutions. GCG consists of six premier brands; SeacoastCobra Wire & CableElectro WireConnect-AirCPS Broadband and most recently, Empire.

At GCG We Make Connections Possible through a nationwide network of facilities providing the wire, cable and associated products and services that ensure connections, among families and friends, co-workers and customers, and the industrial equipment used across the country. Serving a wide variety of industries our experienced teams are Service-Oriented, Responsive and Values-Focused.

Job Description

The Customer Service Representative is responsible for learning all aspects of the sales and Customer Service process so as to provide support and assistance to the primary Customer Service Team members. 


  • Responding to and managing customer related issues including order entry, processing incoming electronic orders, expediting, maintaining customer accounts, source products and pricing, maintaining customer scheduled orders.
  • Provide feedback to management and production regarding customer needs and concerns.
  •  Provide support to office personnel.
  •  General Office duties.


  • Proficient in MS Office
  • Oracle E-Business Suite a plus
  • Requires an Associate's degree in related business field or equivalent work experience
  • Excellent communication and relationship building skills
  • Internet savvy
  • Excellent analytical skills
  • Strong verbal and written skills
  • Able to work in a team environment and fulfilling objectives with minimum direct supervision
  • Innovative, proactive and self-directed
  • Able to focus on goals and develop a work plan that produces desired results
Core Competencies
  • Builds strong partnerships with Customers and Suppliers
  • Collaborates effectively across departments
  • Demonstrates agility and commitment when responding to customer needs
  • Focuses on continuous improvement
  • Acts with integrity in all areas of our work
  • Values people equally