Customer Support Specialist

Customer Service Collegeville, Pennsylvania


Description

Position Summary

Join one of the fastest growing leaders in the Wire & Cable industry in our brand new customer support department! Our Customer Support Specialists work as a team to act as bridge builders for new and old accounts by directly working with customers and figuring out what we can do to best address their needs.

In this position, you will handle transactional type customers through tools and training provided through our robust training program to enable them to handle a high volume of customer needs throughout the day. This position provides a great roadmap for both experienced and entry level individuals to grow and succeed, and is a great fit for someone who is....
  • Used to a team environment.
  • A Great Communicator – in person, phone, emails, video conference calls.
  • A fast learner.
  • Able to multi-task.
  • Able to problem solve and make quick decisions.
  • Willing to give input on process improvement needs.
  • Able to meet or exceed a sales target.

What You'll Do
  • Handles first level customer support.
  • Works to process orders and/or satisfy customer needs.
  • Proactively follows up on open opportunities.
  • Works with leads (phone and email) to increase sales.
  • Updates CRM contact database (HubSpot)
  • Processes quotes for mostly stock material. Sourcing non-stocked material may be required.
  • Meet and exceed target group metrics (i.e. phone calls handled, orders processed, line cards distributed, etc.)


What You Need to Bring

  • Associates degree preferred.
  • Sales experience and/or customer support experience preferred
  • Experience with Salesforce or HUBSPOT CRM preferred.
  • Must be used to fast paced, highly transactional work environment.
  • Experience with metric driven work environment.


Why Work at Allied?

Allied Wire and Cable (AWC) is an ISO 9001:2016 and AS9100 certified stocking distributor and specialty manufacturer of electrical wire, electronic cable, heat-shrink tubing, and wire management products in the USA. AWC offers custom cable design and manufacturing, and value-added services that meet the unique needs of its customers, including custom-lengths, cut and strip, custom labels, striping, printing, and more. Over the years, the AWC family has expanded thanks to the dedication and industry knowledge of its employees. The company has been able to enjoy unprecedented growth, with the very same owners at the helm. AWC has also been recognized by the Inc. 5000 and Philadelphia 100 as one of the “Fastest Growing Privately Held Companies”, and consistently ranks on Electrical Wholesaling’s “Top 200 Distributors” list.

Allied Wire & Cable provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.