Customer Service Representative - C&E

Customer Service Miamisburg, Ohio


Description

About Us

Genuine Cable Group (GCG) is a leading North American distributor of wire, cable and connectivity solutions.

At GCG We Make Connections Possible through a nationwide network of facilities providing the wire, cable and associated products and services that ensure connections, among families and friends, co-workers and customers, and the industrial equipment used across the country. Serving a wide variety of industries our experienced teams are Service-Oriented, Responsive and Values-Focused.

Job Description

The Customer Service Representative is responsible for aiding customers over the phone and via electronic inquiries, entering customer orders and quotes into the enterprise resource planning (ERP) system, and supporting outside sales staff. 

Responsibilities

  • Enters customer quotes into the Enterprise Resource Planning (ERP) system; obtains correct part numbers and pricing and ensures the correct account is used. Works with the Purchasing Department for expedited orders and vendor communication
  • Processes customer orders over the phone, fax, email, and chat; contacts vendors to place orders and obtain lead times
  • Follows up on orders to proactively advise customers on the status of their order and enters accurate notes into the customer relationship management (CRM) database regarding the interaction with the customer
  • Required to be in the call queue to receive inbound customer calls throughout the day
  • Provides administrative support to outside sales staff as needed.

Qualifications

  • Requires a minimum of one to two years of experience in a related field or industry; or any equivalent combination of education and experience
  • Proficient in MS Office
  • Knowledge of ERP or CRM software is a plus
  • Excellent communication and relationship building skills
  • Excellent analytical skills
  • Able to work in a team environment and fulfilling objectives with minimum direct supervision
  • Innovative, proactive and self-directed
  • Able to focus on goals and develop a work plan that produces desired results
Core Competencies
  • Builds strong partnerships with Customers and Suppliers
  • Collaborates effectively across departments
  • Demonstrates agility and commitment when responding to customer needs
  • Focuses on continuous improvement
  • Acts with integrity in all areas of our work
  • Values people equally