Customer Service Representative - ACD

Sales Cranberry Twp, Pennsylvania Strongville, Ohio


Are you a motivated, energetic Customer Service professional looking for a new career opportunity? Then look no further than Advanced Controls & Distribution (ACD), a division of Genuine Cable Group (GCG). We are ready to add a Customer Service Representative in our Strongsville, OH or Cranberry Township, PA locations. In this role, you will work closely with the inside sales and purchasing departments to ensure all customers receive top tier service and prompt follow up on all inquiries.   

Location: 20102 Progress Dr. Strongsville, OH or 20800 Route 19 Cranberry Township, PA

At Genuine Cable Group, We Make Connections Possible!  We a leading distributor of wire, cable, and connectivity solutions serving a wide variety of industries through a Service-oriented, Responsive, and Values-Focused approach that consistently exceeds customer expectations.  Our mission is to quickly and comprehensively provide our customers with the right wire, cable, and connectivity products while adhering to our core values of integrity, ethics, and respect for our customer base, fellow associates, and supplier partners. 

Advanced Controls and Distribution (ACD) is a technology-leading, full-line distributor of industrial electrical supplies serving an extensive network of vendors and customers, and is part of GCG. ACD works directly with some of the largest industrial and OEM accounts throughout Western Pennsylvania, West Virginia, and Eastern Ohio.

What You'll Do:

  • Respond to customer concerns related to shipments, credits/re-bills, and returned goods authorization.
  • Handle the resolution of customer requests promptly and courteously.
  • Become knowledgeable about every aspect of customer service, which includes ERP knowledge, order processing, distribution, product knowledge, sales promotions, financial controls, pricing, and policies and procedures.
  • Provide backup support when another team member is out of the office

What You'll Bring:

  • Excellent communication skills with customers and the sales team
  • Customer focus
  • Proactive approach to tasks
  • Proficiency in Microsoft Word, Excel, and PowerPoint

We offer:

  • Medical, Dental and Vision Benefits
  • 401k plan with employer match
  • Competitive base salary
  • Paid Vacation Time
  • 7 Paid Company Holidays
  • All Product and Sales Training
  • Company Laptop

Genuine Cable Company is an Equal Opportunity Employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.

These duties and responsibilities are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.