IT Support Specialist

Information Technology Rochester Hills, Michigan


About Us

Genuine Cable Group (GCG) is a leading North American distributor of wire, cable and connectivity solutions. GCG consists of six premier brands; SeacoastCobra Wire & CableElectro WireConnect-AirCPS Broadband and most recently, Empire.

At GCG We Make Connections Possible through a nationwide network of facilities providing the wire, cable and associated products and services that ensure connections, among families and friends, co-workers and customers, and the industrial equipment used across the country. Serving a wide variety of industries our experienced teams are Service-Oriented, Responsive and Values-Focused.

Job Description

The IT Support Specialist is responsible for the support of the IT desktop infrastructure. You will use knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You will be working closely with internal users for support and troubleshooting issues.


  • Provide remote and local user support using a ticketing system in a large environment with 800+ endpoints.
  • Perform the given standard operating procedures to determine legitimacy, resolution, approvals and identification of escalations needed.
  • Troubleshoot networked and wifi devices such as but not limited to barcode scan guns, thermal/laser printers, android, ios, windows tablets, Mobile Phones, Workstations.
  • Architect, design, implement new technologies or operation improvements.
  • Create/Update documentation as needed.
  • Establishes good rapport with the user base and is effective at remotely supporting users.
  • The job will require supporting a warehouse environment.


  • Associates or Bachelor's degree in a computer-related field preferred
  • Strong in Windows 7 & 10, MS Office Products, o365, TCP/IP, DNS, DHCP, GPO
  • Ability to troubleshoot via CLI and Powershell
  • Basic knowledge of Vmware 5.x+, Windows Server 2008+, Exchange 2012+ (Hybrid on-prem/o365), AD, SCCM, IIS, Solarwinds, Symantec SEP & VIP, VPN, Bomgar, network devices such as switches, routers, AP's, servers, phones, etc.
  • Familiarity with a virtualized windows server/client system
  • Strong in Active Directory, create/edit, troubleshoot GPO, ability to create simple scripts
  • Team Player and has a customer service mentality
  • Experience working on a team

Core Competencies

  • Builds strong partnerships with Customers and Suppliers
  • Collaborates effectively across departments
  • Demonstrates agility and commitment when responding to customer needs
  • Focuses on continuous improvement
  • Acts with integrity in all areas of our work
  • Values people equally