IT Support Specialist

Information Technology Chicago, Illinois


Are you an IT professional with strong service desk experience?  Join a company that is growing! We are looking for an IT Support Specialist. In this role, you will provide remote and local user support using a ticketing system environment with 2500+ endpoints. This is a hybrid position based in our Chicago, IL headquarters. 

About Us

This is a terrific time to join.  At GCG, We Make Connections Possible! We are a leading distributor of wire, cable, and connectivity solutions, serving a wide variety of industries through a service-oriented, responsive, values-focused approach. Our mission is to provide our customers with the right products, services, and solutions while adhering to our core values of integrity, ethics, and respect for all.

What You’ll Do:

  • Work with a virtualized (VMWare) windows server/client system
  • Active Directory: creating, editing, troubleshooting GPO, creating simple scripts
  • Work with and troubleshoot Office 365; Azure applications, specifically SharePoint and Exchange
  • Troubleshoot networked and WIFI devices, such as but not limited to barcode scan guns, thermal/laser printers, Android, iOS, Windows tablets, mobile phones, and workstations
  • Create and update documentation as needed

What You’ll Bring:

  • Degree in IT and certifications a plus
  • 2+ years of Help desk experience; experience working in a manufacturing or distribution environment a plus
  • Knowledge of Windows 7 & 10, MS Office Products including Office 365, TCP/IP, DNS, DHCP, GPO; ability to troubleshoot via CLI and Powershell
  • Basic knowledge of Vmware 5.x+, Windows Server 2008+, Exchange 2012+ (Hybrid on-prem/o365), AD, IIS, PDQ Deploy, intune, Solarwinds, Azure MFA, VPN, Bomgar, network devices such as switches, routers, APs, servers, phones, etc.
  • Ability to work on a team to architect, design, and implement new technologies or operation improvements 
  • Ability to establish and maintain good rapport with end users and deliver effective remote support
  • Willingness and ability to support a warehouse environment
  • Willingness to travel occasionally, 5-10% 

GCG is an Equal Opportunity Employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.

These duties and responsibilities are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.