Customer Service Representative - ACD

Customer Service Cranberry Twp, Pennsylvania


About Us:

Genuine Cable Group (GCG) is a leading North American distributor of wire, cable and connectivity solutions. At GCG We Make Connections Possible!

Advanced Controls & Distribution (ACD), a division of GCG, is one of the largest distributors in the U.S. for Siemens and other industrial automation products.  The customer service representative will work closely with the inside sales and purchasing departments.

Job Duties & Responsibilities:

  • Respond to customer concerns related to shipments, credits/re-bills, and returned goods authorization.
  • Handle the resolution of customer requests promptly and courteously.
  • Become knowledgeable about every aspect of customer service, which includes ERP knowledge, order processing, distribution, product knowledge, sales promotions, financial controls, pricing, and policies and procedures.
  • Provide backup support when another team member is out of the office

Desired Skills and Experience:

  • Excellent communication skills with customers and the sales team
  • Customer focus
  • Proactive approach to tasks
  • Proficient in Microsoft Word, Excel and PowerPoint

We offer:

  • Medical, Dental and Vision Benefits
  • 401k plan with employer match
  • Competitive base salary
  • Paid Vacation Time
  • 7 Paid Company Holidays
  • All Product and Sales Training
  • Company Laptop