Project Manager
Description
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
Key Responsibilities
Project Delivery & Execution
- Own end‑to‑end project delivery including scope, schedule, budget, and quality.
- Create and maintain project plans, delivery schedules, RAID logs, and status reports.
- Lead project kick‑off, sprint ceremonies, status meetings, and retrospectives.
- Proactively identify risks and issues, driving mitigation and escalations as required.
- Ensure adherence to Rightpoint project management methodology and delivery standards.
Client & Stakeholder Management
- Act as the primary point of contact for client stakeholders on delivery matters.
- Set and manage client expectations through clear, proactive communication.
- Build strong client relationships and continuously seek opportunities to improve client satisfaction.
- Support proposal development, scoping discussions, and SOW reviews when required.
Financial & Operational Management
- Track project budgets, forecasts, burn, and margins.
- Ensure accurate timesheet validation and adherence to financial controls.
- Support invoicing, budget reviews, and financial reporting in collaboration with Finance/Client Managers.
- Monitor utilisation targets and support staffing adjustments
Team Leadership & Collaboration
- Plan and secure appropriate staffing for project needs.
- Guide and support project team members; conduct regular check‑ins and remove blockers.
- Foster collaboration across onshore/offshore teams and cross‑disciplinary partners.
- Ensure smooth onboarding and offboarding of team members.
Governance, Closure & Continuous Improvement
- Ensure compliance with project governance and internal review processes.
- Lead UAT, production launch, hyper‑care, and project closure activities.
- Conduct retrospectives and document lessons learned to drive continuous improvement.
Required Skills & Experience
Core Skills
- Strong knowledge of Project Management principles (Agile, Scrum, Hybrid).
- Excellent stakeholder management and communication skills.
- Proven experience managing budgets, schedules, and risks.
- Hands‑on experience with tools such as Jira, Azure DevOps, or similar.
- Ability to manage distributed, cross‑shore teams effectively.
Experience
- Typically 5+ years of project management experience.
- Experience delivering digital, platform, or enterprise technology projects preferred.
- Prior client‑facing delivery experience strongly preferred.
Success Measures
- On‑time and on‑budget project delivery
- Client satisfaction and relationship strength
- Project margin and utilisation health
- Quality of reporting, risk management, and governance adherence
- Team engagement and delivery predictability
Benefits and Perks:
- 30 Paid leaves
- Public Holidays
- Casual and open office environment
- Flexible Work Schedule
- Family medical insurance
- Life insurance
- Accidental Insurance
- Regular Cultural & Social Events including Diwali Party, Team Parties, Team outings, etc.
Continuous Training, Certifications, and Learning Opportunities First-hand experience dealing with security incidents.