Lead Site Reliability Engineer

Infrastructure/Engineering Rajasthan, Jaipur Bengaluru, India

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Description

About Company:
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Responsibilities: 

  • Lead and mentor a team of technical analysts and engineers.
  • Provide professional support in a fast-paced environment.
  • Provide technical guidance in order to administer, manage, and support cloud infrastructure solutions, including virtual machines, cloud services, virtual network configuration
  • Implement, administer and support highly available solutions in multiple environments such as Azure Load Balancing services, Active Directory Federation Services, and Web Application Proxy configurations
  • Apply security best practices in solution design and implementation
  • Oversee post-implementation operations and support for cloud environments
  • Collaborate with development teams and clients to establish consistent DevOps practices across environments
  • Collaborate closely with internal and client stakeholders
  • Provide technical guidance for onboarding new environments into ITOps
  • Serve as a technical escalation point for the team and clients for complex troubleshooting
  •  Provide technical leadership and serve as an escalation point for the management, operations, and support of cloud solutions post implementation
  • Triaging, routing, alerting, issue isolation, troubleshooting, and resolution of systems and applications
  • Identification of trends, recurring problems, and root cause identification
  • Own and contribute meaningful documentation to the knowledge base
  • Take part in an on-call pager rotation to provide support coverage
  • At times, participate in support coverage during non-business hours and/or provide additional coverage as needed
  • Act as a technical escalation for troubleshooting complex issues
  •  Act as an incident manager
  • This is a billable role with utilization targets
  • Other responsibilities as assigned

Minimum Requirements:

  • Minimum 10 years of progressive IT experience
  • Considered to be highly proficient in administering Microsoft Azure and O365 ·
  • 10+ years working with cloud platforms (Azure, AWS, GCP, Rackspace)
  • 10+ years of experience in consulting or digital agency environments
  • 8+ years in a leadership or team lead role
  • Proficiency in Microsoft technologies and scripting (PowerShell)
  • Familiarity with network security, compliance, and infrastructure components (VPN, firewalls, DNS, CDN)
  • Experience with web technologies (IIS, Sitecore, SharePoint, AEMaaCS, Adobe Commerce)
  • Hands-on experience with monitoring tools (Azure/AWS Monitoring, LogicMonitor, NewRelic, Datadog, Kibana, Grafana)
  • Exposure to AI-driven operations (AIOps, observability)
  • Knowledge of virtualization platforms (Hyper-V, VMware) is a plus
  •  Provide technical leadership for the management, operations, and support of cloud solutions post-implementation
  • Identification of trends, recurring problems, and root cause identification
  • Strong documentation skills and attention to detail
  • Excellent communication and relationship management abilities
  • Take part in an on-call pager rotation to provide support coverage
  • At times, participate in support coverage during non-business hours and/or provide additional coverage as needed
  • This is a billable role with utilization targets
  • Self-motivated, team-oriented, and eager to learn beyond your comfort zone.
  • Knowledge of sound business practices and a proven track record of anticipating and exceeding customer expectations
  • Other responsibilities as assigned.

Required Education:

Bachelor's degree in computer science, MIS, or related field.

Our Commitment to You

No matter who you are, where you come from, who you love, what you believe, or what you geek out about, we bring people together to make great work. That's what makes us Rightpoint!!

Benefits and Perks:    

  • 30 Paid leaves 
  • Public Holidays 
  • Casual and open office environment 
  • Flexible Work Schedule 
  • Family medical insurance 
  • Life insurance 
  • Accidental Insurance 
  • Regular Cultural & Social Events including Diwali Party, Team Parties, Team outings, etc. 
  • Continuous Training, Certifications, and Learning Opportunities First-hand experience dealing with security incidents. 

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