Assistant Branch Manager
Description
Join Our Team as an Assistant Branch Manager at General Parts!
General Parts is seeking a hands-on Assistant Branch Manager to help lead daily branch operations, support field technicians, and deliver excellent customer service
Pay: $60,000-$63,000 annually, based on experience
POSITION SUMMARY
The Assistant Branch Manager works closely with the Branch Manager and serves as a hands-on service leader within the branch. This role will support technicians, coordinate dispatch, assist customers, and help with day-to-day branch operations.
The ideal candidate has technical or mechanical experience, strong leadership skills, and enjoys working directly with technicians and customers.
ESSENTIAL FUNCTIONS
Support and coach field service technicians with technical and day-to-day service needs.
Own and coordinate dispatch, matching the right technician to each service call based on skill set, location, and customer needs.
Help build a positive, accountable, team-focused branch culture.
Assist with technician scheduling, training, onboarding, and development.
Answer customer calls, greet walk-in customers, and handle escalated service issues.
Assist with branch administrative duties, service documentation, parts coordination, and billing support.
Help with shipping, receiving, inventory, and technician truck stock.
Support the Branch Manager with daily operations and fill in as needed during absences.
MINIMUM QUALIFICATIONS
Technical, mechanical, field service, or commercial equipment experience preferred.
Previous leadership, supervisory, or service management experience.
Strong customer service, communication, and problem-solving skills.
Ability to understand technician skill sets and service needs.
Organized, dependable, hands-on, and able to manage multiple priorities.
Driving record that aligns with our safety standards
Completion of successful background check and drug screen
Must be at least 18 years of age
Why Join Us?
Competitive Pay
Medical, dental, and vision insurance
Paid vacation, holidays, and life insurance
401k with company match
Ongoing training and career development
Town Shares program, which allows you to share in the long-term financial success of our company as you grow with us.
PHYSICAL DEMANDS
Combination of office, warehouse, and branch environments.
Frequent sitting, walking, and standing.
Occasional lifting of parts, packages, supplies, and equipment.
Join Us Today!
If you enjoy leading technicians, solving problems, supporting customers, and being involved in the daily operation of a branch, apply today for the Assistant Branch Manager position at General Parts.
General Parts Group is an equal opportunity employer.