Senior Clinical Education Manager
Description
At Geneo United, we are transforming the professional aesthetics market with non-invasive technologies that regenerate skin from within—delivering real results without downtime.
Rooted in the medical-grade innovation of Lumenis® and Pollogen®, Geneo was built for the modern aesthetics practice—merging science, artistry, and proven technology to elevate the treatment experience. Our flagship treatment, Glo2Facial™, is a breakthrough in facial aesthetics that integrates RF Pro for dermal-level collagen stimulation, Oxfoliation™ to trigger natural oxygenation and renewal, and advanced ultrasound infusion of clean, EU-certified ingredients—all paired with a hands-free massage experience that supports circulation and lymphatic drainage.
Geneo’s mission is to help aesthetic providers meet the growing demand for regenerative, skin-health-forward treatments that go beyond surface-level results. As the industry moves toward more natural, long-term outcomes, we’re leading the way with technologies that restore, rebuild, and reveal confident, healthy-looking skin—through every stage of life.
The Role Summary:
The Senior Clinical Education Manager is a field-forward leader who elevates Geneo’s clinical excellence, training quality, and customer outcomes across multiple regions. This role blends hands-on expert facilitation with program design, trainer coaching, and cross-functional leadership. You’ll set the bar for clinical standards, architect scalable curricula for launches and certifications, and partner with Sales, Marketing, and Customer Strategy to turn training into measurable utilization and revenue impact.
Travel required: 40–60% for field trainings, events, and leadership of regional initiatives.
Essential Responsibilities:
Clinical Strategy & Standards
- Own the clinical education strategy for assigned regions: define competencies, certification pathways, refresher cadence, and quality benchmarks.
- Lead annual competency programs for sales and field teams; ensure consistent demo excellence and treatment delivery.
- Translate clinical insights into scalable curricula (on-site, virtual, LMS) for onboarding, mid-year meetings, and product/ protocol updates.
Program Design & Launch Readiness
- Architect launch education (pre-work, live sessions, post-work) with clear readiness criteria, assessments, and utilization goals.
- Build advanced modules for KOLs and high-impact customers; standardize post-launch reinforcement and adoption playbooks.
- Partner with Marketing to align clinical messaging, visuals, and toolkits across decks, guides, and in-market activations.
Field Leadership & Enablement
- Coach and mentor Clinical Trainers/CTMs to deliver consistent, high-impact facilitation; provide ride-alongs, feedback, and development plans.
- Partner with ASMs, RSDs, and Sales Development to run regional workshops that drive trial-to-close and post-sale utilization.
- Represent Geneo clinically at trade shows, national/mid-year meetings, and strategic customer events.
Measurement & Continuous Improvement
- Define and track education KPIs (competency pass rates, launch readiness, utilization lift, CSAT, and time-to-independence).
- Use field data and feedback loops to iterate curricula, close skill gaps, and prioritize high-leverage training moments.
- Maintain platform/content governance: version control, accuracy, and on-brand delivery across channels.
Qualifications:
- 7+ years in clinical education/training within medical aesthetics, beauty, or medical device, including advanced live facilitation.
- Proven success designing curricula and certifications grounded in adult learning principles; strong assessment and rubric design.
- Demonstrated impact on utilization, adoption, and trial-to-close conversion through training initiatives.
- Experience leading or mentoring trainers; sets quality standards and levels up delivery across a distributed team.
- Exceptional communication and executive presence; commands a room from esthetics teams to senior leadership.
- Strong collaboration with Sales/Marketing/Product; comfortable turning strategy into field-ready playbooks.
- High proficiency with PowerPoint, LMS tools, virtual platforms (Teams/Zoom); CRM familiarity preferred.
- Clinical credentials a plus (e.g., RN, PA, LE, CME/CE provider experience).
- Able to travel 40–60%.
We include full health benefits, that’s medical, dental, vision, FSAs, and HSAs. We also provide Basic Life/AD&D and Long-Term Disability coverage at no cost to you! Top these benefits off with a 401(K) plan with an employer match & did we mention, facials!
Our Core Values: The A-B-C of Geneo
A – Alignment:
We win together. You collaborate, communicate, and stay laser-focused on shared outcomes.
We win together. You collaborate, communicate, and stay laser-focused on shared outcomes.
B – Bend Time:
Work smarter, not harder. You find creative ways to maximize efficiency and stay agile.
Work smarter, not harder. You find creative ways to maximize efficiency and stay agile.
C – Conflict with Kindness:
No BS. No drama. You address challenges directly while maintaining professionalism and empathy.
No BS. No drama. You address challenges directly while maintaining professionalism and empathy.
D – Data Drives Decisions:
Let the numbers lead. You use insights and analytics to guide your strategy.
Let the numbers lead. You use insights and analytics to guide your strategy.
E – Execution is Expected:
Say it. Do it. Deliver. You’re accountable and consistent.
Say it. Do it. Deliver. You’re accountable and consistent.
F – Focus:
You prioritize what matters most—because clarity fuels great results.
You prioritize what matters most—because clarity fuels great results.
We’re Not for the Faint of Heart — High Performers Only
We’re fast, we’re bold, and we expect results. At Geneo, effort matters — but impact matters more. If you love challenges, thrive under pressure, and deliver with consistency, you’ll fit right in.
What We Expect:
- Immediate contribution — we move fast, and you’re ready to hit the ground running.
- High activity — showing up isn’t enough; we win through action.
- Measurable results — your success will be visible, celebrated, and rewarded.
What You Get:
- A limitless growth environment with no ceiling for high performers.
- A team of driven professionals who push, inspire, and celebrate one another.
- Recognition and reward for real achievement — not just effort.
This is the place for those who want to be pushed, measured, and celebrated — all at once. If that fires you up, you’re exactly who we’re looking for.
Job Specifications
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required by the employees of this job description. Duties, responsibilities, and activities may change at any time with or without notice.
Geneo and Glo2Fcial are committed to equal employment opportunity. We do not discriminate based on an individual’s race and associated traits, sex, gender, religion, color, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, sexual orientation, gender identity and expression, age, genetic information, military and veteran status, or any other basis prohibited by law state or federal. This policy governs all aspects of employment at Geneo and Glo2Facial, including hiring, assignments, training, promotion, compensation, employee benefits, employee discipline and discharge, and all other terms and employment conditions.