At GDS user needs are at the heart of every decision we make. User researchers help teams build a deep understanding of the people who use services so we can make sure they do the right thing.
We support service and product managers by generating new and useful insights, and we work closely with designers, analysts and developers to iteratively improve services. Check out a day in the life of a user researcher.
We use a variety of qualitative and quantitative methods to learn about our users, and quickly develop recommendations that we can explain to our teams and to senior management and stakeholders.