Salary: £36,564 - Internal loans Ts and Cs apply for CS applicants

Contract type: Permanent

Grade:  Cabinet Office Band B2*

Number of open roles: 2

Hours: 37 hours/week (42 hours incl. lunch)

Working pattern: flexible working, full-time, part-time, job share


Closing date for applications: 22nd April 2018

CV sift date: 23rd April 2018

Interviews from: 30th April 2018

Interview location: The White Chapel Building, 10 Whitechapel High Street, London, E1 8QS




GDS leads digital transformation in government, collaborating with teams from other departments to help them build better public services. Alongside those departmental teams, we’re transforming government together.


Find out more at the GDS Blog. 


The Role


User Researchers are key figures in the teams that design and deliver services. They help their teams develop a deep understanding of the people - citizens, businesses or government colleagues - who use a service. Their findings allow their teams to design and build better services more quickly and at lower cost and risk. And to continuously improve services, based on data and evidence.


As a User Researcher you will work in a multi-disciplinary team on a wide range of user research activities. You will work independently, with support and guidance from more senior user researchers.


Main responsibilities


  • planning, designing and preparing a range of user research activities to support the design, development and continuous improvement of government services
  • carrying out user research activities from recruiting participants, preparing discussion guides and moderating research sessions
  • leading colleagues to analyse research data and synthesise clear and actionable findings, including working closely with analytics colleagues to create a rich picture of user behaviour
  • communicating user research findings to help the team and wider organisation develop a deep understanding of users and their needs - including presentations at show and tells, designing and maintaining research outputs on the team wall, creating formal reports
  • working closely with product managers, designers and developers to turn user research findings into stories and actions that lead to valuable product and service features
  • mentoring and guiding more junior user researchers
  • contributing to the wider user research community - including presenting at meetups and writing blog posts


Skills and experience


It’s essential that you have:


  • experience and understanding of a range of user centred service design and delivery practices
  • the ability to understand what problem your team is trying to solve, and align user research activities to inform decision making and action
  • experience and understanding of a range of user research methods, when to use those methods and how to apply them correctly
  • experience and understanding of a range of techniques for analysis of research data, synthesis of findings, and presentation of clear findings that colleagues can understand and use
  • a good understanding of the diversity of users of government services, and the ability to include many kinds of users in appropriate research activities.
  • experience of working with colleagues to plan and do continuous user research in a multidisciplinary team
  • experience of involving your team research activities, and in analysis and synthesis
  • a good understanding of the social and technological context for government services, and the ability to align user research activities to help their team understand changing user behaviour


It’s desirable that you have:


  • understanding of agile approaches and experience of working in agile teams
  • some knowledge of current technologies used to build and operate digital services, and the different technical roles in a digital team


Civil Service Competencies

In the Civil Service we use our Competency Framework Competency Framework to outline expected behaviours and we will use these as part of our wider assessment during the interview process.


For this role, the following competencies are the most relevant:


  • making effective decisions
  • changing and improving
  • collaborating and partnering
  • delivering at pace


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.




Things you need to know

You can find out about the application process and practical details like our office locations on the things you need to know page.

Based in
London, United Kingdom

Working at GDS is great. You'll get

  • Flexible
    working including part-time working and job sharing
  • Civil service pension with an average employer contribution of 22%
  • 25 days
    annual leave and an extra day off for the Queen's birthday
  • Training and development
  • Season ticket
    loans for travel
  • Childcare
  • An in-year
    bonus scheme
  • Bike loans and
    secure bike parking (subject to availability)
  • Eye-care