Salary: £61,900 - £70,877 - Depending on experience - Internal loan Terms and Conditions apply for Civil Servant applicants

Contract type: Permanent

Grade: 6

Hours: 37 per week (excluding lunch)

Working pattern: flexible working, full-time, part-time, job share

Location: The White Chapel Building, 10 Whitechapel High Street, London, E1 8QS

Closing date for applications: Tuesday 25th February 2020

Who we are


The Government Digital Service (GDS) is part of the Cabinet Office. We lead the digital transformation of the UK government so that it works better for everyone. Our work is user-focused, dynamic and forward-looking, making our organisation an exciting and innovative place to work. 

At GDS our ambition is to make services as accessible and inclusive as possible, to ensure there are no barriers and everyone can do what they need to do when interacting with government.

Find out more at the GDS Blog


What you’ll do

You will support government to meet legal requirements around making its digital services accessible.


You'll be a champion of accessibility and inclusion, raising awareness and building capability to ensure the UK government is a world-leader.


You'll provide thought leadership on the discipline across government and leadership to the community of accessibility specialists embedded within departments and the wider public sector. 


This is a fantastic opportunity to operate at the heart of an exciting and fast-moving digital agenda and make government work for users.

As a Head of Accessibility at GDS you’ll:

  • work with the Deputy Director of Service Design and Technology Standards to establish a vision, strategy and business case for user-centered services across government and the role of accessibility within that

  • advocate in a clear, easy to understand way about the importance of accessibility and inclusion

  • support new problem spaces like end-to-end services, cross-channel delivery, innovation and emerging technologies to be fully inclusive and accessible

  • collaborate and advise GDS leadership teams to ensure GDS’s products and services are compliant and world-leading examples

  • grow and develop the cross-government accessibility community and ensure community membership is open to accessibility specialists, user-centered designers, and technical specialists 

  • work with specialists across government to improve national and international standards for accessibility

  • team-up with the Digital Data and Technology professions team (DDaT) to develop the career pathways for accessibility specialists across government

  • provide accessibility subject matter expertise to the service team developing and operating the Cabinet Office Accessibility Monitoring and Reporting function

Who you are

We’re interested in people who:

  • are able to represent the views of others and drive change to make services more accessible and inclusive

  • can make decisions based on your understanding of users’ abilities, legal requirements around accessibility compliance and how government works

  • have demonstrable experience building large digital services that exceed standards for accessibility

  • have solid experience in working effectively with cross-disciplinary teams, and ensuring that appropriate research and testing are part of the process for making accessibility decisions

  • are able to build relationships and influence stakeholders, particularly senior non-technical audiences, in order to explain accessibility

  • are confident communicating and public speaking, and are able to clearly articulate the principles of accessibility 

  • have strong negotiation skills to ensure that accessibility concerns are treated with an appropriate degree of priority

What we value

Respect, collaboration and trust are at the core of our culture. We trust each other to do our best work. We believe in our mission and work for the whole population. We can only do that by being an inclusive and diverse organisation. 

Success profiles 

In the Civil Service, we use our Success Profiles. For each role we advertise we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. 

We will be looking at your experience, career history and achievements that are relevant to the specific job role. For this role we will be assessing your ability, experience, technical/specialist skill and behaviours, the following behaviours are the most relevant:

  • seeing the big picture
  • making effective decisions
  • leadership
  • communicating and influencing 
  • working together 
  • delivering at pace

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Things you need to know

You can find out about the application process and practical details like our office locations on the things you need to know page.

Based in
London, United Kingdom

Working at GDS is great. You'll get

  • Flexible
    working including part-time working and job sharing
  • Civil service pension with an average employer contribution of 22%
  • 25 days
    annual leave and an extra day off for the Queen's birthday
  • Training and development
  • Season ticket
    loans for travel
  • An in-year
    bonus scheme
  • Bike loans and
    secure bike parking (subject to availability)
  • Eye-care