Casino Manager
Description
Job Type: Full-Time
Salary:$84,090 per annum
The Gateway to Your Future
You have razor-sharp business acumen and a rock-solid work ethic. You know how to manage and inspire a team and maintain finances, operations, and guest relations. In other words, you can do it all - and smile while you do it. The Casino Manager is the guiding force in the casino, ensuring that human resource objectives are met. Simply put, the Casino Manager is integral to the success of the casino.
You are a positive, energetic, team-builder who can provide leadership in creating a customer-centric culture while executing strategic, operational and policy initiatives to enhance the financial success of the site. You know how to balance the fun of the casino with the business of managing a team and make it all look effortless. While you work hard at maintaining our high standards in service excellence, we provide you with an exceptional benefits package and a competitive salary at a national company with more than 27 locations throughout Canada.
We Provide
- Full benefits package for full-time employees
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities
Key Responsibilities
- Oversee the financial performance of operations to pre-approved targets and budgets.
- Maintain thorough knowledge of local markets and implement initiatives to expand market share.
- Manage all cost elements within the departments, including labour.
- Manage recruitment, training and staff development, and enhances the strength and effectiveness of the management team.
- Develop and implement initiatives and promotional activities through gaming, restaurant, and other elements to drive revenue growth.
- Collaborate with marketing to execute promotional plans and maximize customer traffic.
- Lead best practice implementation within all casino operations.
- Collaborate with corporate specialists, implement strategic initiatives.
- Steer customer service training and guide managers to ensure the delivery of exceptional service.
- Liaise with gaming regulators and facility management to ensure operations are compliant and maintained.
- When required, acts as a Shift Manager and performs other administrative duties.
What You Bring
- Two years of experience in a management role.
- Leadership experience in the hospitality, customer service, or food and beverage industry preferred.
- Post-secondary education in business, commerce, hospitality, or related field.
- Ability to lead operational change and manage issues as they arise.
- Experience in gaming management operations is an asset.
- Excellent written and verbal communication, including the ability to write external submissions.
- A collaborative approach to leadership.
- Adept at Microsoft Office applications.
- A willingness to work reasonable overtime as required.
Why Work With Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it?s like to be on a team that values your vision, skill and energy.
Get to Know Gateway
Gateway Casinos & Entertainment Limited (?Gateway?) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.
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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.
This job posting is for an existing vacancy.
Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.