Housing and Facilities Coordinator
Description
Application Deadline: October 1, 2024.
Summary
This position is primarily responsible for providing administrative support to the Facilities Management Company (FMC) and facilities-related customer service support to collegiate members.
Responsibilities
Core duties and responsibilities include the following. Other duties may be assigned.
- Provide administrative support and coordination for the day-to-day operations of FMC- owned and FMC-leased facilities.
- Manage the housing department’s email inbox and general phone line by providing exceptional customer service.
- Assist with the workflow of the property management system.
- Assist with timely and accurate member billing and collection of member payments.
- Coordinate updates and distribution of residential and affiliation agreements for both live-in and live-out FMC members.
- Assist with the development of facilities processes and procedures to promote effective and efficient operations.
- Provide administrative support of annual department initiatives, as directed, which may include facility budgets for FMC-owned properties for each fiscal year, annual pricing models for all facility fees, occupancy dates, facility fee sheets, welcome home packets, etc.
- Code and submit credit card transactions for the housing department’s FMC credit card.
- Assist with coding invoices sent to the housing department’s email inbox and submitting them to the FMC’s accounting system (Bill.com).
- Assist with the coordination and implementation of educational programs, as directed, which may include the Housing and Facilities Conference, summer facility director training, ongoing facility director development programming, etc.
Education and/or Experience
Bachelor’s degree, or associate degree with two years of related experience; or equivalent combination of education and experience supporting property management operations or administrative functions.
Other Skills, Abilities and Qualifications
- Ability to provide outstanding customer service.
- Outstanding oral and written communications skills.
- Experience supporting property management or facilities operations.
- Excellent time management skills, including project management, problem solving, multi-tasking and managing competing priorities.
- Strong technology skills.
- Strong analytical thinking, decision-making and interpersonal skills.
- Excellent organizational skills, follow-through and attention to detail.
- Self-starter, efficient, reliable and possess the ability to work in a team environment.
- Willing to travel periodically for in-person meetings and events, as directed.
Computer Skills
To perform this job successfully, an individual should have working knowledge of Internet software; spreadsheet software (Excel); word processing software (Word); electronic mail software (Outlook).
Business-Related Contacts
International Headquarters staff, FMC Board of Managers, advisory boards, Sorority members, Sorority volunteers, affiliated house corporation boards and property-related vendors.
Location
This position is eligible for remote employment.
Benefits and Compensation
Compensation for this role is $21-23/hour based on education, experience and geographic location. Gamma Phi Beta offers a full benefits package, including health, life, disability, vision and dental insurance coverage; paid-time off; and participation in Gamma Phi Beta’s 401(k) plan after a year of eligible service.