Relationship Manager - Strategic

Operations Sales and Service Cottonwood Heights, Utah Salt Lake City, Utah


Description

Who we are:

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here.  Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at www.galileo-ft.com.  

The role:

We are looking for a tenacious, adaptable and self-motivated Strategic Relationship Manager (SRM) to establish and maintain relationships at all levels of large/complex assigned clients.

Galileo is a leader in FinTech and the SRM will be responsible for managing assigned client’s technical and business issues.

What you’ll do:

  • Own and lead all aspects of assigned clients by developing strategic and tactical relationships. 

  • Establish effective relationships with C-Level, management and service delivery client resources. 

  • Develop and implement plans to allow clients to maximize value of Galileo services. Become very knowledgeable of client business models and plans.  

  • Partner with client and business development to expand client use of Galileo services. 

  • Lead resolution of client projects and issues. Effectively manage projects/cases prioritization, communication and resolution.

  • Partner with Galileo cross-functional teams to address client’s issues and business requirements. 

  • Implement and perform effective and timely communication channels with all required levels. Facilitate quarterly strategic and regular tactical meetings.

What you’ll need:

  • 5+ years in Technical Account Management or Customer Success, preferably in financial services or technology sector.

  • Qualified Account Management experience with managing large clients and high complexity.

  • Experience in driving new business growth through greater product adoption, up-sell and reference-ability.

  • Experience in managing complex technical issues that require querying and correlating data across multiple systems. Familiar with using application logs aggregation tools, i.e. Splunk.

  • Experience with Software Development Life Cycle processes and tools. Familiar with platforms offering API services.

  • Knowledge and understanding of online banking products and payment processing services.

  • Knowledge and understanding of Anti Money Laundering (AML) and Bank Secrecy Act (BSA)

  • Strong analytical skills to solve business problems through data analysis. Work with the client and internal Galileo resources to identify issues and opportunities to improve client experience and performance.

  • Intermediate Microsoft Office skills

  • Courtesy, tact and diplomacy are essential elements of the job. Good customer service skills and organizational skills. Ability to lead and influence teams both internally and externally.

  • Excellent verbal, written, and interpersonal communication skills. Familiar with communicating with C-level positions.

  • Bachelor's Degree in Business, Information Technology or related field is preferred.

Why you’ll love working here:

Galileo offers market competitive salaries, covers 100% of your family's medical premiums and provides a true work/life balance.  Each employee receives a generous bank of PTO each year as well as 11 paid holidays.  Additionally, Galileo offers humanitarian PTO to each employee to participate in global volunteer projects as part of The Galileo Foundation. Did we mention reimbursement for applicable professional development including tuition and certifications?  If you are looking for a leading edge technology environment with a positive and rewarding culture, join the revolution.  Join Galileo!

Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. Galileo does not seek salary history information from job applicants.

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