Transactional Fraud Manager

Engineering Salt Lake City, Utah San Francisco, California Seattle, Washington


Description

Who we are:

Galileo is one of the largest payments processors and program managers in North America. We are the only payments innovator that applies tech and engineering capabilities to empower FinTech and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire passionate, creative people. We focus on education, health, outdoor living, and our company values. The result-highly energetic and dedicated co-workers, and a highly productive, engaging, and a comfortable work environment.

What we are looking for:

We are seeking talented and self-motivated Transactional Fraud Detection and Prevention Manager to join our Fraud Prevention team. Our candidate will be responsible for the daily management of a team of transactional fraud detection/prevention analysts as it relates to preventing unauthorized or suspicious card transactions, as well as implementing the transactional fraud prevention strategy with clients; advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives around fraud prevention.

Key Responsibilities

  • Manages daily operation and administration activities of the Transactional Fraud Detection/Prevention Team.
  • Establishes and implements operational procedures and runbooks.
  • Trains, coaches and monitors staff to ensure an excellent client experience.
  • Establishes positive employer-employee relationships, and promotes a high level of employee morale, trust, and integrity
  • Conducts thorough reviews and inquiries on identified and suspicious accounts within the specified systems as necessary
  • Helps develop, maintain, and implement policies/procedures to detect and prevent fraudulent activity.
  • Conduct team meetings to enhance teamwork ensuring good staff morale.
  • Assists in the development of fraud detection tactical and strategic planning, including developing and managing a product roadmap.
  • Communicate significant fraud issues to Sr. Management; makes recommendations when weaknesses are identified
  • Works fraud queues and takes escalated phone calls, as needed.
  • Participate in 24/7 on call rotation and fraud incident response.
  • Respond promptly and exercise exceptional communication skills in an effort to optimize each contact with clients, partners and issuing banks
  • Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
  • Fosters a culture of accountability, collaboration, speed, innovation, excellence and a fun work environment while continuously elevating the quality and caliber of our fiscal controls.
  • Works effectively across the organization to maximize company resources.
  • Handle any special projects as assigned by management.

Qualifications

  • 3+ years of relevant card transactional fraud prevention experience in the financial services industry, including a working knowledge of industry standard authorization message data elements.
  • Previous managerial experience.
  • Knowledge of debit/credit card fraud prevention techniques and systems.
  • Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner.
  • Must be able to establish peer relationships and communicate effectively with multiple cross-functional company disciplines, and external clients.
  • Ability to lead client implementation projects, and manage ongoing client relationships.
  • Excellent project management, organizational and negotiation skills are required.
  • Proficiency in data analysis and data mining tools including Microsoft Excel and
  • Basic understanding of coding languages and logic
  • Ability to apply sound judgment, effectively solves problems, and determines fraudulent activity consistently.
  • Excellent critical thinking and problem solving skills.
  • Detail-oriented and process-oriented approach.
  • Accepts responsibility, ownership, and accountability for work results.
  • Ability to organize and prioritize workload.
  • Ability to support 24/7 operations, including participating in on call rotations.

Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. Galileo does not seek salary history information from job applicants.