Client Service Representative
Description
Client Service Representative – Veterinary Receptionist
Gailor Animal Hospital is seeking a full-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Louisville.
CSRs are invaluable members of our veterinary team, and we treat them as such. As a CSR, you will be the client’s first and last impression of Gailor Animal Hospital. It’s important that all clients feel welcome, safe, and comfortable which is why it takes a special person who can engage with both humans and animals alike with compassion, patience and understanding. The primary responsibility of a CSR is to be efficient in front desk operations while effectively bridging communication between pet owners and our veterinary team.
If you’re ready to thrive in an environment that encourages learning and continued growth within the profession, we would love to hear from you!
Essential Functions and Responsibilities:
- Greet and welcome each visitor and assess their needs
- Handle incoming phone calls/emails and determine the urgency
- Perform client check-ins and check-outs, including reviewing invoices
- Communicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client’s stress
- Process and document financial transactions accurately
- Schedule appointments based on client expectations, patient medical requirements and clinic needs
- Manage emergency situations and walk-ins
- Respond to online requests for products, prescriptions or client questions in a timely manner
- Maintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areas
- Recommend products available to clients through our facilities
Skills and Qualifications:
- High School Diploma or GED required
- At least one year of client service experience, preferred
- Experience with Microsoft Office suite
- Excellent communication skills and the ability to problem solve
- Ability to handle stressful situations and prioritize tasks effectively
- Team player, have patience and maintain a positive attitude
- Must be able to lift up to 30 pounds
Benefits and Perks:
- Paid time-off inclusive of sick, personal and vacation
- 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
- Medical, Vision and Dental Insurance Plans with multiple options
- Employer-paid Short-Term Disability and Life Insurance
- Long-Term Disability option
- Company-sponsored Employee Assistance Program (Headspace)
- Progyny-Fertility and Family Building Support (up to $10,000)
- LGBTQIA+ support with FOLX HEALTHCARE
- Sword Digital Musculoskeletal & Physical Therapy Program
- Referral Bonus Program
- DailyPay on Demand
- Employee Discounts for Pet Care
Gailor Animal Hospital is a full-service veterinary medical facility proudly serving the Louisville community. Our professional team seeks to provide the best possible medical, surgical and dental care for our highly valued patients. We are committed to promoting responsible pet ownership, preventative health care, and health-related educational opportunities for our clients.
We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.