Fulfillment Operations Manager

Operations Buckeye, Arizona

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Description

The Manager, Fulfillment Operations responsibilities require proven leadership skills, exceptional customer focus, and the ability to balance multiple priorities in a fast-paced, high-volume fulfillment and distribution center environment. customer service focus will be critical to ensure we are able to delight our customers with great service and delivery, including collaboration & partnership with Head office teams. This role will manage all the resource requirements to meet the demands of the current and future business needs for their respective shift.  
SHIFT: M-Thu, 4:30 PM - 3:00 AM - 2nd shift
 
Perks!
  • Medical, Dental, & Vision Insurance
  • 401(k) Plan + Match
  • Paid Time Off (PTO) - plus paid holidays
  • Annual Pay Increases
  • State of the Art temperature controlled facility
  • On-site Gym
  • 50% Employee discount
  • Outdoor Recreation Area
  • Your Superpowers in Action
What You’ll Do
  • Manage, develop and inspire the supervisors, team leads and team members while building trust, confidence and personnel growth within fulfillment operations
  • Manage the on-going performance of direct reports while leading change through and adoption of continuous improvement initiatives that support the company's goals
  • Monitor daily output of e-commerce fulfillment to ensure achievement of goals by using analytics and other tools
  • Conduct regular site walkthroughs to maintain visibility and seek out feedback from all fulfillment center employees
  • Accountable for managing all fulfillment center activities while ensuring results are in line with budgets and key performance metrics for each work area and site location
  • Self-motivated individual that continually seeks growth opportunity for themselves and their teams
  • Partner with other cross-functional managers on staffing, scheduling and coordination of critical resources required to successfully execute the weekly fulfillment plan
  • Provide regular reporting updates to the Director, Operations on projects/initiatives and performance measurements
  • Define quarterly goals and development plans for all direct employees and conduct regular reviews and evaluations
  • Assist with maintaining a safe working environment for all.
  • Manage SLA of for all e-commerce orders by working closely with the processing team
  • Must-Have Superhero Gadgetry
What You’ll Bring
  • Minimum of 3 years’ management experience in the integrated functions of Fulfillment & Distribution Warehouse Management
  • Experience leading teams of at least 50, including managing direct people managers
  • Working knowledge with at least 3 years’ experience in leading continuous improvement utilizing Lean principles
  • Ability to teach Lean principles including Standard Work, 5S and Kanban and problem-solving methodologies such as DMAIC and/or 8-Step (TPS standard.)
  • Ability to read, write, analyze and interpret product information, production schedules, and other process documentation.
  • Computer proficiency, specifically with Microsoft Windows, Excel, Word, ERP/MRP, systems.
  • Bi-lingual highly preferred
  • In-depth Knowledge, Skills, And Abilities for this Role include:
    • Proficient working knowledge and experience in supply chain processes and procedures including production planning, demand planning and replenishment.
    • Experience with WMS.
    • Ability to work well independently and cross-functionally as part of an established and growing team.
    • Ability to build effective working relationships, influence and problem-solve complex issues.
    • Demonstrates effective organizational and interpersonal savvy skills.
Work Environment
The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

WHAT FUNKO OFFERS


 Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!
 
 Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed

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