Order Fulfillment Analyst

Customer Service Everett, Washington


Description

Order Fulfillment Analyst: Manages the order fulfillment process including seamless flow of executable orders to the DC, key point of contact between the Customer Service team and the DC, oversight of backlog management and allocations of inventory process as well as adherence of order execution based on the customer’s standards.
 
What You’ll Do:
  • Accountable for near-term (daily/weekly) resource planning to facilitate timely and accurate order processing.
  • Act as liaison between Customer Service and the Fulfillment Center to provide status of order readiness; manage and communicate priorities to team to ensure timely flow of process.
  • Strive to resolve critical issues as they occur; escalate promptly if resolution not readily accessible.
  • Manage the tactical execution of order processing, including all related duties such as: backlog order management, resolution of order fulfillment delays and prioritization of product allocations to customer orders
  • Work closely with Fulfillment Center Operations Management to successfully execute the customer’s expectations and standards
What You’ll Bring:
  • Minimum of 3 years of retail distribution experience (business or consumer) including experience in a high-paced and SKU intensive organization.
  • Walmart/Target/Amazon experience a plus.
  • Experience with large scale, cross functional ERP systems (Oracle strongly-preferred)
  • Working knowledge of automated distribution and warehouse management systems.
  • Strong interpersonal communications skills.
  • Proven analytical, organizational, tactical and time management skills with the ability to
    prioritize tasks.
  • Working knowledge of Microsoft Office including strong Excel skills
  • Ability and passion to learn and absorb new information and concepts quickly.
  • Strong sense of urgency required to work in a fast-paced environment.
  • Initiative to work with minimal instruction or direction
  • Bachelor’s Degree or equivalent work experience.
 
 Salary Information
The base salary range for this position in the selected city is $24.23 - 30.29 hourly. ​Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
What Funko Offers
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!

Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Work Environment
The noise level in the work environment is usually moderate. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
This position is based in Everett, Washington.
 

What Funko Offers
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!

Funko is an equal opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.