Description

Social Media Operations Senior Manager  

At Frontier, seeing what's beyond the horizon is in our fiber. And we’ve been doing just that for over 80 years – connecting communities with emerging communications technology across the country. At Frontier, we’re transforming our business to break new ground and taking the digital revolution across the nation. We’ve invested over $1.6B to roll out fiber-fast internet to 10m+ homes by 2025. We’re growing our team so you can join us in exploring and opening new frontiers. Here, you’ll have the opportunity to build a powerful foundation for America’s future and yours.   

What we’re seeking:  

We are seeking a highly skilled and organized Social Media Operations Senior Manager to oversee the day-to-day operations of our social media channels. The Social Media Operations Manager will be responsible for managing a team, coordinating social media campaigns, ensuring smooth workflows, and optimizing processes to enhance our brand presence and engagement. The ideal candidate should possess strong leadership qualities, a deep understanding of social media platforms, and expertise in managing social media operations effectively. In this in-person role, you will be required to report to 1919 McKinney Ave, Dallas, TX to complete your work responsibilities.  

What we need in you:  

In this true care operations role, you’ll need a growth mindset and curiosity as you seek innovative solutions for our customers in the social media space. Someone who has a blend of experience in social media platforms and customer service along with leadership will be successful in this role. We’re confident in what we’re delivering, and we know you’ll carry that as you build rapport and problem solve.  

What you’ll do:  

• Lead and manage a team of social media specialists, providing guidance, coaching, and performance feedback to ensure high-quality work and team success
• Develop and implement social media operations strategies and processes to streamline workflows, improve efficiency, and maintain consistent brand messaging across all channels
• Collaborate with cross-functional teams, such as marketing, content, and design, to develop and execute social media campaigns aligned with business objectives and target audiences
• Monitor social media trends, platforms, and best practices to recommend and implement innovative strategies that maximize engagement, reach, and brand visibility
• Monitor and analyze social media performance metrics, generating actionable insights and reports to measure the effectiveness of campaigns and identify areas for improvement
• Establish and enforce brand guidelines and social media policies, ensuring compliance and maintaining a consistent brand voice and image across all channels
• Stay informed about emerging social media tools, technologies, and industry trends, and assess their potential to enhance social media operations and drive business results
• Monitor and manage social media community engagement, including responding to comments, messages, and inquiries in a timely and professional manner
• Collaborate with customer support teams to ensure prompt and accurate responses to customer inquiries or issues raised through social media channels
• Stay up-to-date with relevant regulations, guidelines, and industry standards related to social media operations, ensuring compliance in all activities

What we offer:   

Nothing is more important to our success than the team that built it. That’s why we provide benefits to keep you and your family well. Some of which we’re most proud to offer includes:  

• Salary Range: $48,000 to $150,000
• 20 PTO (Paid Time Off) days + 10 paid holidays per year
• Day one medical, dental, vision and prescription drug plan
• 401k match of 50% on 6% of eligible compensation
• Same-sex spouse and domestic partner benefits coverage
• 10 weeks of paid parental leave, 3 weeks of paid caregiver leave and up to $10k in adoption program assistance

What background you should have:  

• 5-7 years of Social Media Operations experience
• Bachelor's degree in marketing, communications, or a related field
• Proven work experience in social media management and operations, preferably in a leadership or managerial role
• In-depth knowledge of social media platforms, trends, best practices, and analytics tools
• Strong leadership and team management skills, with the ability to motivate, guide, and develop a team to achieve goals and deliver high-quality work
• Excellent written and verbal communication skills, including copywriting and editing abilities
• Analytical mindset with the ability to interpret social media data, generate insights, and make data-driven decisions
• Proficient in using social media management tools, scheduling software, and analytics platforms
• Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines
• Up-to-date with the latest social media trends, technologies, and emerging platforms
• Knowledge of customer service and engagement best practices on social media platforms
• Familiarity with graphic design tools and basic photo/video editing skills are a plus

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.  

When you’re in the business of making connections, diversity and inclusion become part of your fiber.  We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different and can add value, we encourage you to apply! #BuildGigabitAmerica   

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.  

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.