NOC II Specialist

Engineering ALLEN, Texas


Description

NOC II Specialist - Switching

Summary:

Frontier Communications is seeking a NOC II Specialist who will be responsible for surveillance and initial triage across the Frontier foot print for the Network Operations Center.  The NOC II Specialist will be responsible for maintenance and support needs for the Frontier switching and air pressure network. This will relate to a multitude of technologies, and includes but is not limited to 5ESS, DCO, DMS10/100, voicemail, and SS7. Specialists will primarily diagnose and resolve more complex issues with the various technologies and support new products as needed.

 

Responsibilities:

  • Identify and respond to network alarms while performing rudimentary triage and resolution on TDM technology
  • Work to ensure network availability to all devices through rapid response to ensure the customer’s network is not impacted
  • Manage work flow, escalations and dispatch call outs
  • Interface daily with CO technicians and Tier II support to inform or update them on maintenance and outage issues
  • Answer incoming calls and simultaneously surveillance Netcool for alarms to identify outages or isolation conditions
  • Triage troubles at the rudimentary level and hand off to Tier II as necessary
  • Manage ticket queues to ensure all troubles are addressed and assigned in a timely manner
  • Scrub tickets frequently to ensure no issues go unresolved for an extended amount of time 
  • Monitor and support air pressure PMAP systems
  • Perform administrative functions such as FCC initial reporting and creating/modifying method and procedure documents

Position Requirements:

  • Associate's degree in telecommunications or related field or equivalent training/educating required
  • 3-4 years of related work experience required
  • Working knowledge in one or more voice switch technologies: DMS-10, DMS-100/200/500, 5ESS, Voicemail, and SS7
  • Ability to think critically and work collaboratively across organizational boundaries
  • Ability to communicate complex issues to technicians and management
  • Demonstrate excellent customer service through all forms of communication
  • Desired knowledge or field experience with air pressure systems
  • Able to work in a 24x7 environment
  • Ability to handle and prioritize outage and network issues efficiently and

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.