Senior Call Center Analyst

Customer Service FORT WAYNE, Indiana



Designing, developing and maintaining business intelligence solutions (reporting tools, data repositories, integration with Tibco Spotfire for other business users, etc)

  • Crafting and executing queries upon request for adhoc data requests
  • Presenting information through reports and visualization through Tibco Spotfire (dashboards and interactive reports from multidimensional databases)
  • Work with other reporting team members to streamline and improve current reporting processes
  • Translate business needs into technical specifications to build analyses that addresses the business needs at hand


  • Experience with SQL syntax for Teradata & DB2 databases – including proficiency in database object creation and complex queries from transactional data sources
  • Solid understanding of online analytical processing (OLAP) and ETL (Extract, Transform and Load) framework
  • Knowledge of SQL queries, including object creation and manipulation to meet desired reporting formatting needs
  • Experience with Tibco Spotfire dashboards, including a wide range of data and visualizations
  • Experience with programming with C# (or C++), Java, .Net and HTML is preferred
  • Experience with other programming languages such as Python, R, Scala and Spark (to name a few) is a plus
  • Analytical mind with strong problem solving aptitude
  • Background in data mining and extracting/cleaning data from multiple sources is helpful
  • Understanding of machine learning would be beneficial


Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.