Spclst, Project

Customer Service NEWBURY PARK, CA


Project Specialist

Job Description:

  • Responsible for reporting and analysis specific to Collection Partner activity for all Collections vendors, including 1st party, 3rd party and Credit partners
  • Provide gap activity for Collection processes performed by vendors, including audit results, error reporting and side/side analysis for internal and all partners
  • Interface with Vendor Manager and supply all metrics and performance data needed for any Vendor projects or process changes
  • Prepare daily performance reports for Service levels, forecast trends, Handle times, Wait times, etc…for Collection Inbound & Outbound calls
  • Prepare daily performance reports for Writeoffs, Recoveries, Netback, and Credit processing
  • Oversight of Vendor auditing, complaints, and account handling
  • Responsible for working with the training department to develop scripting and communications to all Collection partners for any changes or reinforcement of process
  • Maintain databases and audit Sportfire and other reporting systems used for all Collection Vendor metrics
  • Run Champion-Challenger reporting for 3rd party placements
  • Prepare analysis for Precollect programs, Second and Tertiary placement programs and Debt sale

Required Skills:

  • Strong background with Financial Reporting & analytics
  • 5 years+ experience in Credit & Collections
  • Knowledge of DPI/AS400, Webapps, Excel, Powerpoint and Access
  • Knowledge of SQL, ad-hoc and compliance reporting
  • Strong presentation and strong oral and written communication skills
  • Strong prioritization and information organization skills

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.