NOC Specialist III

Engineering Remote, Remote ALLEN, Texas SAINT PETERSBURG, FL Rochester, Minnesota Dallas - Fort Worth, Texas


NOC Specialist III – (B) Shift  - 3:00PM to 11:00PM 

The NOC Specialist is an employee of the Tier 2 IP-Data Networks team. Primary responsibility is break/fix support in a 24/7 environment of Frontier’s national data backbone.

In this role, the NOC Specialist will be responsible for troubleshooting network routers, DSLAMs and ATM/Ethernet switches, as well as Metro-E and FIOS services, to isolate the trouble and take the appropriate action to resolve or escalate. It requires highly technical skills along with the ability to interact with internal and external customers, vendors, engineers, operations, and all levels of management.

Day-to-day work responsibilities:

  • Serve as an escalation point for our Tier 1 NOC Organizations (CCSC, ATS, TSO, MCO, IHD), as well as work with Advanced IP Services and Core Engineering as required for specific network or equipment issues
  • Isolate, troubleshoot and resolve advanced network issues on Layer 1, layer 2, and layer 3 network devices (DSLAMS, aggregators, ATM switches, Ethernet switches, routers)
  • Work with field technicians and local management to assist in the resolution of equipment or network level outages
  • Engage in network outage bridge calls to troubleshoot and resolve large network outages
  • Utilize, manage and maintain network and performance monitoring tools to ensure network reliability.
  • Utilize element management systems (EMS) to manage the DSLAM and switch network (Adtran, Alcatel, Calix, Naviscore, and next-gen)
  • Perform Root Cause Analysis (RCA) for network outages that require details on what caused an outage, what was done to resolve it, and what can be done to reduce the impact or prevent future occurrences
  • Mentoring of peers on the team to help develop skills
  • Run outage bridges while troubleshooting
  • Other duties as assigned


  • 2 years of network monitoring, support, or administration experience
  • 4-year degree in Computer Science / Information Technology or equivalent work experience in related field
  • Great communication skills, both oral and written
  • Ability to work cooperatively in a team environment
  • MUST be able to work any shift in a 24/7 environment
  • Shift work and on-call (weekends and holidays) are required

Highly desirable experience:

  • Experience maintaining and troubleshooting FIOS and OLT equipment/configuration
  • Experience supporting and maintaining ATT Uverse equipment and service
  • Experience troubleshooting and maintaining Metro-E circuits/equipment
  • Cisco and Juniper router experience
  • Experience configuring and supporting DSLAM’s: Adtran/Calix/ALU/Tellabs
  • ATM/Ethernet switch experience: Ciena/ALU/Cisco
  • Working knowledge of MPLS networking
  • Ethernet, ATM, routing experience
  • Experience with major Internet protocols such as TCP/IP, UDP, DNS, DHCP, BGP, OSPF, ICMP, and RADIUS
  • Knowledge of the following networking concepts: OSI model, IP subnetting, DNS, ATM, Ethernet, troubleshooting processes, DS3/OC3/GE circuit troubleshooting

Additional experience:

  • Programming and scripting languages
  • Telecommunications Network Operations Center
  • Planning, engineering, and provisioning
  • Project Management


  • Any vendor-specific certifications (Adtran, Calix. ALU, etc.)


Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.