Assistant, Network Operations - ISP Scheduler

Engineering FORT WAYNE, Indiana TAMPA, FL


High Level Overview of ISP Scheduler Responsibilities

All Work Orders/Projects

  • Work orders (projects) are issued to OPCEN from engineering
  • Update estimated in-service dates, scheduled finish dates, COEI ready dates and dates for all tasks that need to be assigned.
  • Add comments to the main comment page in Varasset to identify roadblocks and any other pertinent information as it relates to the project.
  • Utilize OPR for work order tracking and weekly/monthly update calls.
  • Be able to provide current status on any project when information is requested using the OPR report which pulls from Varasset where all information is updated
  • Update the Financial Project Status in Varasset throughout the life of the project and update comments at a minimum weekly so all business partners understand status of projects.

ISP Work Orders/Projects

  • OPCEN reviews WO information (SWOP) to understand the scope of work detailed on the project, check status of inbound material; delivery estimates and overall assessment of materials required as well as, assignment of the project to the Central Office Installation team (COEI) or vendor.
  • Work with the Material Control Center to obtain Scheduled Ship Dates (SSD) from the vendors and escalate delivery dates if needed.
  • Perform material call outs from the HUDCO/FTR warehouse or yards to the field and coordinate delivery with the construction COEI/Net Ops
  • Once project work is complete and installation completion notice received, document in Varasset the project completion, provide information on who was involved with the project (company, contractors) and update Ready for Service “RFS” in Infinium.
  • Daily review or partner with M6 focal for managing M6 COE_COMP queues and completion COE_COMP tasks for any associated circuit orders (ASR, Metro 4E, CIAC…etc):
    • Timely and detailed updates in M6 notes using OPCEN Standard format
    • Apply correct Jeopardy code and provide follow-up date for resolution of roadblock
    • Populate OPCEN designated task labels with WO pertinent information 
    • Completion information including cable/pair information for circuits, or fiber counts on fiber related circuits to be added to the M6 remarks section for the order when completing the task.

Support for COEI/Contractors

  • Work daily with installation LM’s to ensure they can meet deadlines and complete projects in a timely manner (typically through phone communications, or through email communications), and also check if anything needs to be provided.
  • Provide daily/weekly schedules to crews showing what projects are due, prioritize projects by those that are the most important or due first, scheduling them to be completed in order of priority.
  • Communicate regularly with Contractors on their work status, ensuring that they are working on priority projects first to meet expected deadlines, and that they are providing regular updates and proper notifications
  • As issues arise, be ready to act and do what is needed to remove roadblocks
Special Projects/Managed Projects
  • Be active participant in project management conference calls (FTTH, 1Gb FiOS upgrade, FTTC, MetroE, ASR’s/CDDD, BBE/CAF, etc), or provide full updated status to Project Managers prior to their call Be available to provide additional information as needed.
  • Some projects require sending out a completion notice once WO is In-service. Completion notices would be sent to PM’s, engineering, facilities, and possibly escalations group  Completion notices should detail order information as applicable: M6 order number and Circuit ID(s), Work Order information, customer name and address, related Projects, cable/pair or fiber assignment information.  Completion notices will need to be sent for the following projects: HSI, BBE/CAF, ASR, FTTC, Metro E, DOR (if DOR Tracker System is not available).
  • ASR projects involving circuit orders require the CON_COMP task to be completed in M6, and completion information including cable/pair information for circuits, or fiber counts on fiber related circuits to be added to the M6 remarks section for the order

Miscellaneous Functions

  • Hold Monthly Open Project calls with engineering, construction, and other business partners to understand status of projects.  Calls are to be held more frequently if required, weekly or daily to meet business demands.
  • Follow up with engineering on work orders for work completed prior to a WO being issued, being sure that a Work Order is issued to charge time and material, or so that the contractor that completed the work can bill Frontier for work completed (typically this is for emergency and call-out work).
  • Track/escalate/expedite permits with engineering to be sure they are on file when we are ready to start projects requiring perm Hold monthly Open work order calls with engineering and with construction.
  • Abide by all OPCEN Standard Processes
Required Skills

  • Strong project management and organizational skills
  • Strong written, oral and interpersonal skills
  • The ability to multi-task and have solid follow up system
  • Analytical and critical thinking skills
  • Knowledge Microsoft products, especially Excel
  • Able to work affectively with other teams
Desired Skills
  • Knowledge of Varasset
  • Knowledge of COE Engineering and Installation
  • Knowledge of OSP Engineering and installation
  • Knowledge of Infinium
  • Knowledge of M6
  • Minimum of 3 years or more experience in Engineering, Construction, Operations or related department


Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.