Sales & Service Tech
Title: Sales & Service Tech
Location: Springerville, AZ
Union: CWA 7019/302
Internal Posting: 8/16/19 to 8/23/19
Frontier is looking for our Technicians to engage and develop customer relationships, and provide solutions to our customers through our products and services. All of our employees are expected to be ambassadors of Frontier Communications within our communities.
Typical Job Duties:
Communicate effectively and accurately on customer issues to eliminate repeat trouble calls. Mentor co-workers to expand knowledge, to be self-motivated and display ability to follow through on assignments.
Outside Plant Knowledge
Effectively use preventive maintenance program by rebuilding aerial/buried/underground cables. Utilize General Order 95/128/133 to ensure proper facility installation.
Ability to use test equipment to isolate, repair and locate field facilities.
Read and interpret Outside Plant drawings
Navigate web, set up Business/Residential computer(s) and demonstrate applications to customer. Effectively use company dispatch program to complete assignments.
Support, install and repair company products and services, fully understand and adhere to 5-Step Peace of Mind Service Process
Understand and demonstrate basic telephone/broadband technology. Utilize test equipment to install products and isolate trouble effectively.
BASIC EMPLOYMENT REQUIREMENTS:
Education: · High School graduate or equivalent. Must complete company provided broadband training, which includes full installs for DSL.
Experience: · Five (5) years experience in telecommunications installation and maintenance. · Must be able to complete full installs of broadband services (DSL) · Basic telephony knowledge. · Must understand different PC operating support systems. Telecommunications wiring color-code competency. Basic keyboard and software skills. Previous experience in application of California General Orders 95 and 128.
Preferred Experience/Knowledge: · Basic splicing or telephone construction experience.
Certification/license requirements: · Valid state driver’s license. Additional equipment certification/licensing/experience is a plus (i.e., Nortel, DMS10, Adtran, AFC/Tellabs, Calix, Go Digital, Acetelis, Pair Gain, Multiplexers, Seiscor/Pulsecom S24DU/COT, Fiber, Optics, etc.)
Physical Requirements: Must be able to sit, bend, stoop, stand and walk (occasionally over uneven terrain) for extended periods. · Regularly lift, move or push 35 pounds. · Must be able to periodically move items up to 75 pounds. · Ability to climb wooden poles and various types of ladders. Environmental Factors (ability to work in extreme heat/cold, at heights over 15 feet, 3rd shift): · Ability to work in temperature extremes ranging from –30o to +110o Fahrenheit. · Ability to work in confined spaces, (i.e.: attics, crawl spaces, manholes, trenches). · Ability to work at heights up to 75 feet.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.