Sales & Service Technician

Customer Service TWO HARBORS, MN


Description

TITLE: Sales & Service Technician
LOCATION: Two Harbors, MN
UNION: IBEW 949/311
HEADCOUNT:1
INTERNAL POSTING: 9/2/20 to 9/10/20

  • Trouble Shoot, analyze and repair various types of circuits (POTS, Specials, Coin & DSL), premise equipment facilities (Residential & Business)
  • Perform repair and preventative maintenance of cable using various types of test gear; perform routine maintenance of various plant elements
  • Provide information to complete jobs, work orders and service orders, coordinate with assignments as needed; correct maps and complete records
  • Interact in internal/external customers in a professional manner to complete job assignments and attain service objectives
  • Support and actively participate in promotion and sale of company services

Required Skills:

  • Minimum 3 years of outside plant experience including DSL, VDSL Bonded Installation, repair including cable maintenance
  • Minimum 3 years POTs installation and repairs including cable maintenance
  • Basic understanding of electrical circuitry including digital technology
  • Proficient in the installation, maintenance repair/use of various types of telecommunications systems
  • Basic understanding of the operation and maintenance of cable and network plant elements
  • Successful completion of at least 2-year post-high school training in related field or 2 years of related experience
  • Basic understanding of customers device interactions with internet services.
  • Preferred certification in Comp TIA A+ or N+
  • Must be able to look at current processes/procedures and find better ways to improve the end result
  • Must be able to work independently; must be a team player
  • Must demonstrate strong oral and written communication
  • Must posses or be able to obtain MN Power Limited Technician license or be able to pass certification after apprenticeship program
  • Must hold a valid DL

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.