Loyalty Business Account Manager
Description
Job Title: Loyalty Account Manager
At Frontier, seeing what's beyond the horizon is in our fiber. And we’ve been doing just that for over 80 years – connecting communities with emerging communications technology across the country. At Frontier, we’re transforming our business to break new ground and taking the digital revolution across the nation. We’ve invested over $1.6B to roll out fiber-fast internet to 10m+ homes by 2025. We’re growing our team so you can join us in exploring and opening new frontiers. Here, you’ll have the opportunity to build a powerful foundation for America’s future and yours.
What we’re seeking:
A Loyalty Account Manager conducts proactive outreach to renew service agreements and reduce churn through proactive contract renewals while growing account value for an assigned base of existing Frontier enterprise customers. Using advanced sales expertise and deep data insights, the Loyalty Account Manager engages identified accounts for renewal, cross-sells new services, and upsells higher value or incremental services. In addition, the Loyalty Account Manager will run pre-defined sales campaigns to migrate customers from legacy to strategic services while building and maintaining relationships designed to foster loyalty. In this hybrid role, you will have a defined work location HUB which includes work from home and assigned days in the office set by your manager. The HUB for this role will be Dallas, TX.
What you’ll do:
- Manage and retain revenue of customer base by proactively identifying and executing on opportunities to renew and retain services, as well as opportunities to upsell existing services to grow “share of wallet”, either by displacing competitive solutions or uncovering unmet needs
- Identify, predict, and document a customer’s potential to churn and work with additional teams on intervention initiatives
- Methodically qualify, build, and manage an accurate sales funnel in Salesforce, document sales account plans for top accounts, and conduct weekly/monthly/quarterly one on one sales meetings with assigned retention managers
- Maintain a high volume of activity including outbound calls and emails; coordinate, attend and lead customer meetings; create sales opportunities and orders in Salesforce
- Consistently meet and/or exceed quarterly and annual retention and churn KPIs
- Engage appropriate additional account team members based on customer need
What we offer:
Nothing is more important to our success than the team that built it. That’s why we provide benefits to keep you and your family well. Some of which we’re most proud to offer include:
- Salary Range: $51,000 to $69,000 with commission
- 20 PTO (Paid Time Off) days + 10 paid holidays per year
- Day one medical, dental, vision and prescription drug plan
- 401k match of 50% on 6% of eligible compensation
- Same-sex spouse and domestic partner benefits coverage
- 10 weeks of paid parental leave, 3 weeks of paid caregiver leave and up to $10k in adoption program assistance
What background you should have:
- Bachelor's degree in sales or marketing or similar discipline; or equivalent level of work experience (experience in working in new sales organizations is a plus)
- Minimum 3-7+ years of B2B commercial business sales experience or account management, either in an outside or inside sales role, at a telecommunications or technology company
- Demonstrated understanding of advanced telecommunications and cloud IT solutions
- Salesforce Sales Cloud
- Experience in using a consultative sales methodology
- Ability to successfully interact and build rapport and trust with customers
- Strong communication and presentation skills
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
In our line of work, where making connections is paramount, fostering a culture of inclusion is fundamental to our values. We firmly believe in leveraging the strength of diversity to drive digital connectivity forward. If your background brings a unique perspective and value different from what we've outlined, we encourage you to apply and join us in our mission to #BuildGigabitAmerica.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.