Technical Support Rep I - 3rd Shift
Description
- Core network monitoring functionality to include but not limited to all Frontier network routers switches, hubs, and wired and wireless network peripherals. Monitor, identify, resolve, and/or escalate alerts to appropriate teams for resolution
- Monitor, identify, resolve, and/or escalate alerts on all operating system platforms, including AS400, UNIX, and Intel environments utilizing BMC Patrol
- Responsible for identifying problems as they occur, work with level 2 support personnel to ensure proper steps are taken to resolve problems outside of scope
- Responsible for following procedures for processing batch files, troubleshooting and reporting errors; utilizing CA Autosys, HelpSystems Robot tools
- Monitor, and identify application health check failures, and ensure appropriate processes are followed to resolve failures
- Manage tape media environments to ensure backups are successful, copies of backups are rotated to offsite locations and scratch media is available
- Monitor Data Center environmental conditions, performing escalations as required
- Salary Range: $45,000 to $99,000
- 20 PTO (Paid Time Off) days + 10 paid holidays per year
- Day one medical, dental, vision and prescription drug plan
- 401k match of 50% on 6% of eligible compensation
- Tuition Assistance Program
- Personal & Work Life Balance Resources & Wellness Support Assistance
- Employee Resource Groups
- Same-sex spouse and domestic partner benefits coverage
- 10 weeks of paid parental leave, & a phased return to work program for new parents
- Up to $10k in adoption program assistance
- 3 weeks of paid caregiver leave
- Associate's degree or 1-3 years experience in the operation of computer equipment and systems.
- Functional understanding of TCP.P network protocol
- Working knowledge of standard and non-standard network troubleshooting tools and processes (e.g. ping, Solar Winds - Orion, etc.)
- 1-3 years of working experience in a large-scale Network Operations Center (NOC).
- General knowledge of ping, tracers, and other network troubleshooting commands
- Working knowledge of NOC environments.
- Familiarity with the ITIL framework.
- General knowledge of the Crisis Management Process
- General knowledge of UNIX, Intel, AS400 operating system internals, system manager tools; account/file maintenance; user level commands and utilities
- Excellent customer service, communication, and interpersonal skills
- Proficient in Microsoft Office and other tools such as (Exchange, Excel, Word, Share Point)
- Ability to understand and carry out oral and/or written directions
- Ability to communicate effectively and work independently
- Customer-focused and team-oriented with excellent written and communication skills.
- Exceptional organization skills
- Problem-solving skills are an inherent skill required
- Self-motivated and an independent worker and thinker with strong troubleshooting and analytical skills. Proven ability to prioritize and execute tasks effectively in a fast-paced environment
- Team provides on-site 24x7 365-day coverage, and must have the ability to work a schedule consisting of weekends, twelve-hour shifts, and rotating holidays. This position may require limited and infrequent travel. Position may also require lifting up to 25 lbs and walking long distances across the data center floor
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
In our line of work, where making connections is paramount, fostering a culture of inclusion is fundamental to our values. We firmly believe in leveraging the strength of diversity to drive digital connectivity forward. If your background brings a unique perspective and value different from what we've outlined, we encourage you to apply and join us in our mission to #BuildGigabitAmerica.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.