Sr. IT Business Analyst

Engineering ALLEN, Texas



Frontier is looking for a Technical Analyst/Product Owner with and eCommerce experience to join our Digital team.  We are looking for an individual that is team-oriented, collaborative, able to work in a fast-paced environment and is focused on meeting the needs of our business. A successful candidate will be an innovative and strategic thinker.

The Technical Analyst/Product Owner will need a blend of agile experience, technical and business skills, and experience that enables them to facilitate sessions with multiple stakeholders and prioritize work in the backlog to drive measurable results. This role will require impeccable organizational, time management, and communication skills, both oral and written.



The Technical Analyst/Product Owner is responsible for defining product capabilities and managing backlog to ensure continuity in current product offerings, and to identify potential product enhancements and future product development. The product owner is responsible for facilitating communication between the technology team, business, and the stakeholders and ensures the team is building the right product. The Product Owner describes what should be built and why.  This position reports to the Technical Program Manager.



  • Support an Agile software development process, working in conjunction with end-users, stakeholders, technical delivery teams, and program management
  • Capture, refine, prioritize, and maintain the digital workstream backlog, including the definition of features, user stories, and acceptance criteria
  • Work directly with scrum teams and product managers to ensure we are building the right product, executing our roadmap and release plans
  • Continuous and transparent communication with our stakeholders the prioritization of the workstream backlog and the status of development efforts via product demos, release plans, and other means
  • Define, prioritize, and drive the realization of our digital product vision and strategy
  • Provide input to digital product managers & leadership for necessary changes or product backlog items coming out of scrum development that need to be considered on our future roadmap
  • Serve as the voice of the customer with our delivery teams, representing & reinforcing the customer’s perspective throughout the product realization cycle
  • Manage multiple projects and priorities, tasks and coordinate various channels of communication at the same time
  • Participate in Agile ceremonies such as daily standup meetings, backlog grooming sessions, sprint reviews, and retrospective meetings
  • Follows established procedures and recommend changes to improve the process



  • Bachelors’ degree or 3-5 years of experience as a Technical Analyst or Product Owner working on projects focused on digital applications.
  • In-depth knowledge of Agile processes and principals
  • At least two years' experience writing epics, user stores and acceptance criteria
  • Experience prioritizing and managing scrum team backlogs
  • Experience JIRA and Confluence
  • CSPO or CSM (Agile Certified) a plus



  • Excellent verbal and written communication skills (listening too) - from talking to software engineers to senior leadership
  • Ability to present ideas in user-friendly language.
  • Excellent technical support documentation skills
  • Strong interpersonal and consultative skills
  • Strong facilitation and consensus-building skills
  • Ability to conduct research into emerging technologies and trends, standards, and products as required
  • High level of professionalism, integrity, and commitment to quality
  • Ability to work independently and in fast-paced environments with tight deadlines and minimal supervision
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience in defining solutions and leading large programs

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.