Multifamily Contract and Operations Manager
Description
Multifamily Contract and Operations Manager
At Frontier, seeing what's beyond the horizon is in our fiber. And we’ve been doing just that for over 80 years – connecting communities with emerging communications technology across the country. At Frontier, we’re transforming our business to break new ground and taking the digital revolution across the nation. We’ve invested over $1.6B to roll out fiber-fast internet to 10m+ homes by 2025. We’re growing our team so you can join us in exploring and opening new frontiers. Here, you’ll have the opportunity to build a powerful foundation for America’s future and yours.
What we’re seeking:
As a Contract and Operations Manager, you will be among the first to undertake this newly created and unique hybrid position. This role is planned as an individual contributor role but has the potential to expand to include having direct reports. You will prepare drafts, review and propose redline responses, lead negotiations, and execute a wide variety of different contracts such as new internet/voice/video agreements, amendments, assignments and assumptions, renewals, and terminations.
You will also play a key role in identifying and executing a variety of internal and client-facing process improvements and customer success initiatives. Your involvement could range from managing projects, data gathering/analysis, assisting on existing projects, leading contract standardization and simplification, Salesforce and CLM tool enhancement efforts, and more! In this hybrid role, you will have a defined work location HUB which includes work from home and assigned days in the office set by your manager. This is a remote role, you will be expected to collaborate with peers as required but can work anywhere in the contiguous United States.
What we need in you:
You thrive in a fast-paced environment and are uniquely skilled in legal contract creation, negotiations, and driving broad operational improvements. Single-threaded roles with only routine tasks don’t excite you; you enjoy diving into and simultaneously managing a variety of strategic activities, some of which you have self-identified as being needed.
You’re both an independent worker and a collaborative teammate. Ultimately, you’re driven to leverage a wealth of contract management and operational experience to help Frontier win in the Multifamily (MDU) market.
What you’ll do:
- Lead contract efforts for Frontier Multifamily
- Serve as the primary Frontier point of contact
- Draft and manage a variety of legal documents through the entire contract lifecycle
- Review redlines and propose responses to internal and customer’s legal counsel
- Create and issue AdobeSign or Docusign executables
- Maintain records and correspondence for in-progress and executed contracts
- Adept at communicating contract information to and collaborating with a variety of stakeholders (Business Development Managers (Sales), Legal Counsel, Operations Managers, etc.)
- Able to identify opportunities for process and systemic improvement, propose solutions, and drive execution independently or cross-functionally
What we offer:
Nothing is more important to our success than the team that built it. That’s why we provide benefits to keep you and your family well. Some of which we’re most proud to offer includes:
- Salary Range: $70,000 to $155,000
- 20 PTO (Paid Time Off) days + 10 paid holidays per year
- Day one medical, dental, vision and prescription drug plan
- 401k match of 50% on 6% of eligible compensation
- Same-sex spouse and domestic partner benefits coverage
- 10 weeks of paid parental leave, 3 weeks of paid caregiver leave and up to $10k in adoption program assistance
What background you should have:
- Bachelor's degree or equivalent experience required
- 5+ years’ experience in contract management, creation, and negotiation
- 3+ years’ experience in operations, process improvement, and/or business development
- Strong ability to multitask and manage multiple contracts and/or projects at once
- Strong problem-solving and analytical skills
- Strong communication and organizational skills
- Comfortable fulfilling the lead or supportive role as situations require
- Takes initiative, requiring minimal supervisor oversight, and receptive to coaching as required
- Driven to win
- Able to be both customer-centric and protect Frontier’s interests
- Salesforce and Docusign (or similar CLM) experience a plus
- Knowledge of and experience working in the Multifamily marketplace preferred
- A valid state driver’s license and a willingness to travel up to 10%
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different and can add value, we encourage you to apply! #BuildGigabitAmerica
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
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Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.