Project Specialist II

Headquarters-Las Vegas Las Vegas, Nevada United States

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Description

Position at Freedom Forever

POSITION SUMMARY: 
 
The Project Specialist II's main role is to enhance dealer realization by completing project tasks efficiently. Reporting to the Sales Support Manager, they manage assigned projects, update homeowners and sales reps, and collaborate with internal teams to move projects forward. Accuracy, speed, and effective communication across departments are key priorities for this role. 
 
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:  
 
  • Work assigned queues and document project findings and resolutions per established SOP’s 
  • Review Scope of Work for residential solar projects 
  • Collect project documents, resolve tickets, and call sales representatives as required to ensure project progression 
  • Triage projects, create practical solutions, initiate proper action, and follow through 
  • Build rapport with assigned sales managers, sales administrators and sales representatives to improve realization rates  
  • Advocate for assigned dealership internally 
  • Comprehend complicated design requirements and understand necessary equipment changes based on those requirements 
  • Serve as the point of contact for homeowner and sales reps 
  • Properly escalate design and SOW issues to the appropriate internal teams for resolution 
  • Demonstrate basic to advanced understanding of Aurora design platform to initiate design changes 
  • Learn to answer and action a variety of process and project-specific questions 
  • Become familiar with project requirements based on region, utilities, AHJ’s, and finance partners 
  • Become proficient in LIGHTSPEED, Freedom’s custom-built CRM  
  • Participate in team meetings, discussions and other activities as required to support the team and improve the quality of the operation 
  • Perform other duties as assigned 
 
QUALIFICATION REQUIREMENTS: 
 
Education & Certifications: 
 
  • High School Graduate or GED 
Experience: 
 
  • 1+ years of solar sales support experience required 
  • 1+ years of customer service experience required 
  • 6+ months of sales support experience required

Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

 

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