Scheduling Coordinator
Description
Competitive Hourly Pay + Benefits
Job located at our Headquarters office in Las Vegas, NV; not seeking remote employees
We offer:
- Medical, Dental & Vision Insurance Packages
- 401K
- Medical Reimbursement Accounts (HSA & FSA)
- Employee Assistance Program
- Employee Discounts
- $50k Life Insurance covered 100% by Freedom Forever
- Paid Time-Off
- Opportunities for professional development and advancement
- Supportive and collaborative work environment
Join Our Mission to Brighten the Nation!
Are you ready to make a real difference? At Freedom Forever, we’re on a mission to become the top solar installation company in the nation, bringing solar energy to states across the country. We’re seeking driven and motivated individuals who thrive in a fast-paced, high-energy environment. Here at Freedom Forever, we are problem solvers, servant leaders, and disruptors! Proudly, we’ve ranked in the TOP 500 fastest-growing private companies in America by Inc. 500 for seven years in a row!
Position Summary:
As a Scheduling Coordinator, you’ll work directly with local branches to support all scheduling functions, including scheduling density, inbound calls, and pipeline management. Your primary goal will be to provide exceptional customer service while establishing the most efficient operations schedules and adhering to prescribed scheduling guidelines.
Essential Job Duties and Responsibilities:
- Populate schedules through various mediums: phone calls, SMS/texting, and email
- Take extreme ownership of customer issues and see them through to resolution
- Coordinate with various departments for customer resolutions
- Understand company and department goals and KPIs, ensuring work streams are aligned
- Provide feedback to management and other departments regarding processes, tools, and best practices
- Perform additional duties as needed to support company goals and initiatives
- With minimal oversight, utilize knowledge bases and other tools to perform scheduling functions while always looking for areas to improve
Qualification Requirements:
Education & Certifications:
- High school diploma or general education degree (GED)
Experience:
- 1 year of solar experience preferred
- Bilingual is a plus
- Minimum of 2+ years of relatable experience
Knowledge, Skills & Abilities:
- Above-average working knowledge of Microsoft Office Suite and Google Suite; experience with operational CRM and ERP systems is a plus
- Strong organizational skills and the ability to make decisions without constant supervision
- Ability to read and interpret job orders and understand solar specifications
- Ability to work in a fast-paced environment
TRAVEL REQUIREMENTS (Employee is required to travel for business purposes, not including commute to and from work.)
If required to travel, must have a valid Driver's License/Insurance and the ability to drive a personal vehicle to different sites.
If required to travel, must have a valid Driver's License/Insurance and the ability to drive a personal vehicle to different sites.
Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
Job located in NV; not seeking remote employees