Solar Project Specialist
Description
Pago competitivo (según experiencia) + Beneficios
(Required Bilingual- English & Spanish)
(Required Bilingual- English & Spanish)
• Medical Insurance
• Dental Insurance
• Vision Care Insurance
• $50K Life Insurance
• 401K
• Medical Reimbursement Accounts (HSA & FSA)
• Employee Assistance Program
• Paid Time-Off
***Residential Solar***
POSITION SUMMARY:
The Project Specialist primary responsibility is to complete various project activities which will improve dealer realization. This role will report directly to the Manager, Sales Support and will be responsible for closing out tasks assigned. The Project Specialist I will hold accuracy and speed in high regard and will communicate effectively across various departments.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Work assigned queues and document project findings and resolutions per established SOP’s
- Collect project documents, resolve tickets, and call sales representatives as required to ensure project progression
- Answer inbound calls from customers and sales representatives, providing support and resolving inquiries efficiently.
- Serve as the primary point of contact for homeowners and sales representatives, ensuring a seamless customer experience.
- Triage projects, create practical solutions, initiate proper action and follow through
- Build rapport with sales managers, sales administrators and sales representatives to improve realization rates
- Advocate for assigned dealership internally
- Learn to answer and action a variety of process and project-specific questions
- Properly escalate design and SOW issues to the appropriate internal teams for timely resolution.
- Become familiar with project requirements based on region, utilities, AHJ’s, and finance partners
- Become proficient in LIGHTSPEED, Freedom’s custom-built CRM
- Participate in team meetings, discussions and other activities as required to support the team and improve the quality of the operation
- Perform other duties as assigned
QUALIFICATION REQUIREMENTS:
Education & Certifications:
- High School Graduate or GED equivalent
Experience:
- 2+ years of solar sales support experience required
- 2+ years of customer service experience required
Knowledge, Skills & Abilities:
- Ability to work a rotating schedule- including early mornings, late evenings, holidays, Saturdays and Sundays are required
- Must be able to operate a computer and other communications equipment (i.e. phone, instant messaging, video conferencing, email, etc.)
- Ability to communicate clearly and concisely in a professional and effective manner, both verbally and written
- Develop and maintain cooperative, effective working relationships with others
- Basic clerical and typing skills.
- Ability to actively listen and comprehend callers' requests and assist with any questions
- Must be able to communicate clearly and in a positive demeanor on the phone
- Ability to multitask
- Computer literate and typing skills of at least 35 words per minute
- Excellent communication, customer service, attention to detail and problem-solving skills, including the ability to maintain composure under stress in a high-level environment
Special Skills & Training:
- Maintain tact and professionalism when dealing with difficult/irate people and those in stressful situations
- Ability to work with frequent interruptions
- Demonstrates a sense of urgency and ability to meet deadlines
- Must be highly organized and able to multitask on several projects at a time
- Strong client-facing and teamwork skills
PHYSICAL DEMANDS AND ABILITIES
- Regularly spend long hours sitting and using office equipment and computers
- Regularly move from sitting to standing positions effortlessly
- Regularly spend long hours in intense concentration reviewing and entering financial information into a computer
- Regularly use hands and fingers to handle, control or feel objects
- Regularly see details of objects that are less than a few feet away
- Regularly speak clearly so listeners can understand
- Regularly understand the speech of another person
- Frequently work on projects that require deadlines
- Frequently bend to file and maintain files
- Occasionally lift 5-10 pounds
TRAVEL REQUIREMENTS (Employee is required to travel for business purposes, not including commute to and from work.)
REQUISITOS DE VIAJE (El empleado debe viajar por motivos de negocios, sin incluir el viaje hacia y desde el trabajo).
Si es necesario viajar, debe tener una licencia de conducir/seguro válidos y la capacidad de conducir un vehículo personal a diferentes sitios.
Debido a la naturaleza de este puesto, los antecedentes penales pueden tener una relación directa, adversa y negativa con cada una de las funciones enumeradas, lo que podría dar lugar a la retirada de una oferta condicional de empleo.
Freedom Forever es un empleador que ofrece igualdad de oportunidades. De acuerdo con la ley aplicable, prohibimos la discriminación contra cualquier solicitante o empleado por cualquier motivo legalmente reconocido, que incluye, entre otros: condición de veterano, condición de miembro del servicio uniformado, raza, color, religión, sexo, orientación sexual, identidad de género, edad (40 años o más), embarazo (incluido el parto, la lactancia y las afecciones médicas relacionadas), origen nacional o ascendencia, condición de ciudadanía, discapacidad física o mental, información genética (incluidas las pruebas y las características) o cualquier otra consideración protegida por la ley federal, estatal o local. Nuestro compromiso con la igualdad de oportunidades en el empleo se aplica a todas las personas involucradas en nuestras operaciones y prohíbe la discriminación ilegal por parte de cualquier empleado, incluidos los supervisores y compañeros de trabajo.