Permit Support Coordinator
Description
POSITION SUMMARY:
As our Permit Support Coordinator you’ll be responsible for assembling, submitting, and obtaining all permit documents required for the designing of PV and PV+ Storage systems. You’ll interface with in-house designers and city officials, working with them to prepare and review all paperwork and drawings necessary to receive building permits. To keep projects in installation-ready status, you’ll resolve objections related to building, zoning and planning departments as needed.
JOB DUTIES AND RESPONSIBILITIES:
- Update all relevant sections in AHJ databases with clear and accurate information: Portal links, logins, passwords, submission process notes, and inspection details/requirements
- Communicate with AHJs to follow up on permits: Checking online portals, making payments, creating Change Tickets for AHJ corrections
- Communicate with homeowners about signatures needed, long permitting timelines, inspection delays, or other actions needed
- Manage the Permit Refund Pipeline by requesting, obtaining, and following up on refunds
- Call cities and counties for application process(es), costs, status updates, and to confirm project jurisdiction
- Complete permit applications per AHJ and SOW requirements, and submit plans electronically
- Upload approved plans and job cards to our CRM/ERP
- Upload corrections and notify the design team in our CRM/ERP
- Use and understand various BI reports to make educated decisions and reprioritize to address growing queues
- Escalate system and process issues to the Permit Support Supervisor.
- Manage expense reports and meet the weekly deadline for expenses to be submitted.
- Attend weekly webinars or departmental calls
- Perform other duties as assigned
DESIRED QUALIFICATIONS:
- Strong attention to detail while producing accurate and high-quality work
- Experience interfacing with municipal electrical and building departments
- Experience using DocuSign, Adobe .pdf, Outlook, Excel, and Word is preferred
- Self-motivated and works well in a collaborative team environment
- Organizational skills to manage workflow and multiple tasks
- Strong communication and customer service skills
- Possess a valid state driver’s license and clean driving record
- High School Graduate or GED
PHYSICAL DEMANDS AND ABILITIES:
- Regularly use office equipment and computers for extended periods of time
- Comfortable reviewing and entering information into a computer for extended periods of time
- Able to move from sitting to standing positions, bend, twist, and use hands and fingers
- See details of objects that are less than a few feet away
- Can speak clearly so listeners can understand, and listen to understand another person
- Occasionally lift 5-10 pounds
INDSJ1
Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.